The apartment itself was what I expected for a loft Downtown KC - older, renovated at some point, but comfortable. The building generally was not very well kept. The smell was slightly reminiscent of my college fraternity. Location was great, and the amenities offered are great. I think the rental company could do a better job explaining what the amenities are that are offered (club room, gym, pool, hot tub), where they are, and how to get to them. There is a 0 percent chance I would have been able to find them on my own, so had to reach out. Even with instructions (go down to the 4th floor, follow the hallway to the other elevator bank, go down to the 1st floor, etc) it still took some wandering through the hallways, because nothing in the building is labeled. Communication otherwise is good. However, don't expect or ask me to clean the place before I leave. If I'm paying a comparable cost to hotels nearby, I am not taking out the trash at the end of my stay, stripping the beds, wiping down surfaces, etc.