2/10 Poor
Oct 20, 2024
One-Star Review
The only redeeming qualities of this so-called hotel are its proximity to Firenze SMN Train Station and the 24-hour service desk. Beyond that, our experience was nothing short of disappointing.
Room Conditions
The showers were tiny, poorly designed, and downright dangerous. One didn’t even have a place to put shower items, and both were elevated off the ground with no safety railing, making slipping almost inevitable. One room had a musty smell of mold that couldn’t be aired out. To make matters worse, the door hinge in our room closest to the stairs looked like it had been kicked in, with the wood frame broken—hardly reassuring for security. Photos show mold on the sheets.
Noise and Disturbance
Our second room was no better. We heard footsteps outside our door during the night, even though there were no other rooms nearby. It was unsettling, to say the least.
Customer Service
Trying to communicate with this hotel was an absolute nightmare. We had to reach out multiple times before getting a response, and when they finally replied, they were unfriendly and unhelpful.
Poor Value
For the price we paid, this hotel was barely cheaper than other options in the area. Given the subpar conditions and lack of basic amenities, it was a complete waste of money.
Final Verdict
If you’re looking for a place that’s barely functional with zero regard for comfort, safety, or customer service, then this might be the spot for you. Otherwise, avoid this hotel at all costs.
Verified traveler
7-night trip with friends
Verified Hoteles.com guest review
