I have stayed at this hotel several times, most recently November 2011. All previous stays were quite pleasant with friendly staff, an excellent free breakfast, and comfortable, clean rooms. This visit was different. First, the air in the room was so loud, that I had to turn the TV up a lot to even hear it. The Front Desk called to tell me a noise complaint had been received, so I was forced to turn off the air in order to watch the TV. It shouldn't be a choice between comfortably hearing TV (or even someone speaking!) and controlling the temperature in the room. Next, the condition of the room was not great: stains on the furniture and carpet. The bedding and bathroom were clean, but we wore shoes during our 2 day stay. Finally, there were a lot of people lounging around the common areas and smoking by the front door. It seems that a lot of people displaced by Sandy are staying here through FEMA. While the hotel is entirely non-smoking, the third floor common areas smelled strongly of smoke, perhaps from the smokers going in and out repeatedly for months. As a last note, I went in and out through the lobby multiple times per day with a small child and multiple bags and nobody at the front desk or in the breakfast area ever greeted me. Overall, I think I will spend an extra $30 the next time I come to the area and stay elsewhere. It is a shame, as I really had great experiences there in the past.