The hotel was under staff, signs are not very clear, website haven’t got much information regarding the hotel. We paid extra to use the Lounge and breakfast, but only just to find out that the lounge opening hours is 4.30-9.30pm which is kind of the hours when everyone is not in the hotel. When we finally got back early one day to use the lounge, they said no children is allowed after 8pm, I meant who is going to look after the kids if the adults gose in, and we had paid for the kids to use that too. The breakfast was over subscription, was not enough food and for thr people they have in, they can’t refill the food fast enough for the amount of people in there, and it’s a hazard in the buffet area with people holding hot drinks and food and someone just pour some coffee on my child.
I complained to hotel asking for a refund for the lounge and breakfast, but they said they can’t refund me, however they have refunded my other 2 friends family. This is kind of ridiculous.
Avoid this hotel, worse service ever.