2/10 Poor
May 9, 2019
Hotel closed - but still took our money!!
Hotel Catherine was permanently closed when we arrived to checkin, although we were able to book and pay in advance for a non-refundable room on Hotels.com The entry area of Hotel Catherine was littered with leaves and rubbish, so it had been closed for some time. A note on the door directed us to a cheaper hotel about 600 metres away, which honoured our original booking. We paid in advance for a hotel that was closed, and had been closed for some time, and was directed to a cheaper hotel (albeit was very nice). That hotel told us Hotel Catherine was closed for the winter. Disappointing that it was still listed on Hotels.com and the hotel took our money, when we could have booked the other hotel ourselves and saved some euros. Where I live that is called a fraud!!
Ron
Ron, 1-night romance trip
Verified Hoteles.com guest review