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Palazzo Caracciolo Naples

4.0 star property
Hotel with indoor pool, near Via Toledo

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palazzo Caracciolo Naples

Indoor pool
Lobby
Breakfast, lunch and dinner served
Front of property
Premium bedding, minibar, in-room safe, desk

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Steam room
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • 8 meeting rooms
Feel at home
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The price is $139
$163 total
includes taxes & fees
Nov 25 - Nov 26

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
Bathrobes
  • 24 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

LCD TV

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Duplex)

LCD TV

Junior Suite, 1 King Bed (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Twin Beds (Scaramanzia)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Twin Beds (Scaramanzia)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Family Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Twin Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Twin Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Multiple Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Twin Beds (Duplex)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Twin Beds (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Nobili)

LCD TV

Junior Suite, 1 King Bed (Nobili)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - king
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed - queen
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property
Royal Continental Hotel Naples
Pool
Pet friendly
Parking available
Free WiFi
8.4 out of 10, Very Good, (1149)
The price is $132
$155 total
includes taxes & fees
Dec 17 - Dec 18
Royal Continental Hotel Naples
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About the neighborhood

Map
Via Carbonara 112, Naples, NA, 80139

What's nearby

  • Spaccanapoli - 7 min walk
  • Naples Underground - 10 min walk
  • Naples National Archaeological Museum - 12 min walk
  • Via Toledo - 3 min drive
  • Port of Naples - 5 min drive

Getting around

  • Naples Intl. Airport (NAP) - 56 min drive
  • Naples (INP-Naples Central Rail Station) - 13 min walk
  • Naples Central Station - 13 min walk
  • Montesanto Station - 24 min walk
  • Piazza Cavour Station - 7 min walk
  • Principe Umberto Tram Stop - 9 min walk
  • Garibaldi Tram Stop - 10 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Restaurants

  • ‪Insolito La Pizzeria Gourmet - ‬3 min walk
  • ‪Lombardi Luigi - ‬7 min walk
  • ‪Pasticceria Capriccio di Capparelli R. - ‬2 min walk
  • ‪Caffe Foria - ‬6 min walk
  • ‪È pronto o mangià - ‬5 min walk

About this property

Palazzo Caracciolo Naples

Palazzo Caracciolo Naples offers a great location, putting you within a 15-minute walk of Spaccanapoli and Naples Underground. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. An indoor pool, a steam room, and a snack bar/deli are other highlights. Fellow travelers say good things about the helpful staff and overall property condition. The property is just a short walk to public transportation: Piazza Cavour Station is 7 minutes and Principe Umberto Tram Stop is 9 minutes.

Languages

English, French, German, Italian, Spanish

At a glance

Hotel size

  • 145 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 11 lbs per pet)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas

Parking

  • Onsite valet parking (EUR 30 per day)

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station shuttle available 24 hours*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Use of nearby fitness center

Working away

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1500
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 10% of profits reinvested in community & sustainability
  • At least 80% lighting from LEDs
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Awards and affiliations

The property is a member of Historic Hotels of the World.

Fees & policies

Refundable deposits

  • Deposit: EUR 150 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 15 per person
  • Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Spa access is available for an extra charge of EUR 15 per day

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • Swimming pool
The following facilities are closed on Sunday and Monday:
  • Full-service spa
  • Sauna
  • Spa tub

Children & extra beds

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per day

Parking

  • Valet parking costs EUR 30 per day

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the fitness facility or spa tub

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples

Frequently asked questions

Does Palazzo Caracciolo Naples offer free cancellation for a full refund?
Yes, Palazzo Caracciolo Naples does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palazzo Caracciolo Naples?
Yes, there's an indoor pool.
Are pets allowed at Palazzo Caracciolo Naples?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 11 lbs per pet. There's a charge of EUR 20 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Palazzo Caracciolo Naples?
Yes. Valet parking costs EUR 30 per day.
Is airport shuttle service offered by Palazzo Caracciolo Naples?
Yes, an airport shuttle is available. The charge is EUR 30 per vehicle one-way.
What are the check-in and check-out times at Palazzo Caracciolo Naples?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Palazzo Caracciolo Naples and nearby?
Palazzo Caracciolo Naples has an indoor pool and a steam room, as well as a garden.
Are there restaurants at or near Palazzo Caracciolo Naples?
Yes, there's an onsite restaurant.
What's the area around Palazzo Caracciolo Naples like?
Palazzo Caracciolo Naples is in Naples City Centre, a short 7-minute walk from Piazza Cavour Station and 7 minutes' walk from Spaccanapoli.

Palazzo Caracciolo Naples Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Fun trip!
Great place to stay. Traffic noise was evident but quieted down substantially by 9pm. We would stay here again.
Daniel, 2-night trip
Verified Hoteles.com guest review

2/10 Poor

A scam hotel not as described on website
Not at all as described. We booked the hotel because of the hot tub and sauna which I wanted to use every day. Nothing on the website explained this had to be pre-booked for a large fee, and that it would frequently be booked up. I was there for five days and we never got to use the hot tub or sauna. False advertising. Service was absolutely appalling. The room was only made up for one person, and when we asked for a second bathrobe for my partner they never provided it, after repeated requests. To top off a terrible stay, they have now charged an additional £1,100.50 to my card, 24 hours after we checked out. The total bill of £1400+ was charged to my card at check out, and after repeated calls to the hotel, they keep simply denying that they made this charge and have been very rude over the phone. So now I am having to take time after my business trip to have very rude hotel staff tell deny that this charge was made. I travel to Italy several times per year and this was simply the worse hotel experience I have ever had in 20 years of business travel to the country. Book this terrible over-priced hotel if you enjoy rude staff,outright lies about what amenities the hotel has, and being charged almost double 24 hours after check out. After hours on the phone to both my hotel and the bank, the hotel has yet to do anything to apologise, refund the £1100.50 or make any attempt to rectify this situation.
Elizabeth, 6-night business trip
Verified Hoteles.com guest review

6/10 Good

David and Stephanie, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Naples Everyday
WE were very happy and impressed with the room and service.
Jackie, 2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

The hotel was nice. The air is around. It was not quite so nice.
Robert John, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent service starting fro the front staff, restaurant, overall.
Arturo, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

This was a great hotel in a very good location. Very walkable with access to restaurants, tourist attractions, churches. You name it. Not overly far from the port for ferry rides to Capri or Positano or Amalfi, and a 10-minute walk to the train station. Professional and courteous staff made the stay all the better. Had a great room with an ice cold AC so that helped as well.
Nicholas, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Jennifer, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.
Karen, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Ingrid, 1-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Seema, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Tuto bene !
Laurent, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
Jody, 2-night romance trip
Verified Expedia guest review

6/10 Good

Andrew, 1-night trip
Verified Expedia guest review

10/10 Exceptional

perfect
SAJJAD SUDABEH SEVDA, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

Very nice hotel, unfortunately the surroundings are not nice due to excessive graffiti and garbage although that seems to be all over the historic area if Napoli. I would definitely recommend the hotel
Miguel, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Best sleeping bed with great pillows, felt like we were sleeping on a cloud!!
Deborah, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Would recommend to friends and family
Was a great place to stay, close to the main station and the main sights, but not too close. Staff were all really helpful and professional
Mary, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Fiona, 1-night trip
Verified Expedia guest review

8/10 Very Good

Kevin, 1-night trip
Verified Expedia guest review

6/10 Good

sumeet, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Aaron, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Good
Clean & close to everything needed
David, 1-night trip
Verified Hoteles.com guest review

2/10 Poor

Look elsewhere for luxury!
The hotel needed a full refurb about 15 years ago, and looks very tired, and amenities are now falling very short of 2024 expectations. No usb plugs, flaky WiFi, old stained carpets, and a general air a neglect. The shower cubicle looked very old. The staff did the best it could but management seems to keep the income and underinvest in the facilities. Avoid!
3-night family trip
Verified Hoteles.com guest review