6/10 Bueno
26 de agosto de 2024
Mixed Bag!
Don’t get me wrong, Dewars is a lovely property and certainly stands out from the crowd, however, it’s let down by the lack of customer service professionalism. We checked in, nobody behind the reception, when somebody did check us in they didn’t tell us anything (literally anything such as what time breakfast was served, where to go for breakfast, wi-fi, checkout times - basic stuff). The staff member walked us to our room but got lost (this place is not that big) and the room we stayed in was furnace hot (it was a hot day) and had a small window but no means of air movement (a fan would have been great). I’m used to staying is well ran hotels and as snazzy as this place is, there is no denying that it’s let down by poorly trained staff. A uniform wouldn’t go amiss either as doc martins and cropped trousers is not a good look. I will give credit to the barman (he also served us breakfast - excellent btw) as he was dressed smartly and genuinely cared about his role and the guests. Some adjustments in overall management would make this place fantastic.
Jason
Jason, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com