2/10 Poor
Oct 3, 2024
Bed bugs infestation! Horrible experience
The hotel had bed bugs. We found the first bed bug on the pillow and then a second crawling across the bed. Brought both bugs, and photos to the hotel. They refused to do anything other than change the sheets. We went back to the room, and looked at the mattress. We found more bed bugs. The night manager told us that there was nothing he could do, even though he acknowledged there were bed bugs. He even said they’d put somebody else in that very room the next day.
At that point, we did not feel comfortable staying there. We left and paid for a room at another hotel.
The next day, we were told by Golden Star that they’d change our room. We went to look at the new room and also found all of the signs on that bed that there bed bugs as well. It was evident that the hotel has an infestation problem they’re refusing to deal with. The hotel refused to provide a refund and the manager/owners refused to talk to us. This was the worst hotel experience by far and ruined the start of our honeymoon. We were left scrambling to find new hotels last minute, and did not receive the refund.
Verified traveler
3-night trip
Verified Hoteles.com guest review
