10/10 Exceptional
Aug 20, 2024
We had an issue the first night we were there in that our air conditioner wasn’t cool enough. The next day however Fatiha and Hassan were standouts in customer service. They came to us and got us a new room which was much nicer and coordinated free massages for all of us. Our flight didn’t leave till 6.pm the next day and they let us use an unoccupied room to shower and nap before our flight. Fatiha and Hassan were exceptional in treating us well. They were the epitome of excellent customer service. The owners too were great empowering their employees to help us! Thank you Fatiha and Hassan for a great trip
Anthony
Anthony, 3-night trip
Verified Expedia guest review