This location was in poor condition. It was not clean. We found piles of hair around on the floor, dryer sheets scatter in one bedroom, and many of the plates and dishes had black specks in them. I don't know what it was but I would have accepted dead bugs, or small animal poop....I really don't know.
Many items are damaged or broken including pieces of the floor that are cracked and covered with a bathmat. One pot had a broken handle making it not usable, the curtain rods are falling off the wall, one cupboard door in the kitchen was broken right off and was balancing on the lower door.....the list goes on.
I was very disappointed. It was gross staying there so we had to cut our trip short. With an expensive nonrefundable payment to NOT use the property for two of our three nights, it really sucked. We drove back home instead at 9pm with two toddlers.
When I messaged the owner, I didn't even get an apology. I barely even got a response...just a demand for photos. It has now been a week since sending them and since we left and still nothing. I guess empathy isn't for everyone.
This was our fourth trip in this fashion to attend TIFF every year and also our first time dealing with any issues like this, previously it has always been a very positive experience.