In the heart of London, The New London Carlton Hotel & Service Apartments offers a tranquil oasis with a garden and coffee shop. Guests can connect to WiFi, unwind on the terrace or explore nearby Marble Arch. Previous guests have praised helpful staff.
At The New London Carlton Hotel & Service Apartments, you'll be just a 5-minute drive from Kensington Gardens and Madame Tussauds Wax Museum. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. A terrace and a garden are other highlights. Public transportation is just a short walk: Kilburn High Road Overground Station is 6 minutes and Kilburn Park Underground Station is 7 minutes.
Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Check-out time is 11 AM
Late check-out subject to availability
DONE
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (GBP 20 per day; includes in/out privileges)
DONE
Transfers
Airport shuttle on request (available 24 hours)*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Working away
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Accessibility
Elevator
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Coffee/tea maker
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Refundable deposits
Deposit: GBP 100.00 per stay
Optional extras
Airport shuttle service is offered for an extra charge of GBP 48 per person (one-way)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge of GBP 40 (subject to availability)
Parking
Self parking costs GBP 20 per day with in/out privileges
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Also known as
New Carlton Hotel & Service Apartments
New London Carlton Hotel & Service Apartments
New London Carlton Service
New London Carlton Hotel Service Apartments
New Carlton Hotel Service Apartments
The New London Carlton Hotel Service Apartments
Carlton Service Apartments
The New London Carlton Hotel & Service Apartments Hotel
The New London Carlton Hotel & Service Apartments London
The New London Carlton Hotel & Service Apartments Hotel London
Frequently asked questions
Does The New London Carlton Hotel & Service Apartments offer free cancellation for a full refund?
Yes, The New London Carlton Hotel & Service Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The New London Carlton Hotel & Service Apartments?
Sorry, pets aren't allowed.
Is parking offered on site at The New London Carlton Hotel & Service Apartments?
Yes. Self parking costs GBP 20 per day.
Is airport shuttle service offered by The New London Carlton Hotel & Service Apartments?
Yes, an airport shuttle is available. The charge is GBP 48 per person one-way.
What are the check-in and check-out times at The New London Carlton Hotel & Service Apartments?
Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 40 (subject to availability).
What is there to do at The New London Carlton Hotel & Service Apartments and nearby?
The New London Carlton Hotel & Service Apartments has a garden.
Are there restaurants at or near The New London Carlton Hotel & Service Apartments?
Yes, there's an onsite restaurant.
What's the area around The New London Carlton Hotel & Service Apartments like?
The New London Carlton Hotel & Service Apartments is in City of Westminster, a short 6-minute walk from Kilburn High Road Overground Station.
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The New London Carlton Hotel & Service Apartments Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
7.4/10
Staff & service
6.0/10
Amenities
6.8/10
Property conditions & facilities
Reviews
6/10 Good
Mar 26, 2020
Unfortunately I had to cut my stay short because of the dreaded virus . Room was great
Andrew
Andrew, 2-night trip
10/10 Exceptional
Mar 21, 2020
Nine
Always good
Daniel
Daniel, 1-night trip
10/10 Exceptional
Mar 15, 2020
Great!!
Great staff, comfy and affordable
Christopher
Christopher, 1-night trip
6/10 Good
Feb 28, 2020
Great stay, but not happy with luggage collection
We are happy with the stay, We are very disappointed that luggage store is advertised, but every Friday when collecting, I am made to feel that I am inconveniencing the lady who is sitting at the reception, just by the comments that were made by her. I hope next Friday I will be met by a more friendly manner.
Vanessa and Sherwyn
Vanessa and Sherwyn, 1-night trip
10/10 Exceptional
Feb 26, 2020
It was wonderful
Carlos
Carlos, 2-night trip
8/10 Very good
Feb 25, 2020
Appatement confortable
Petit Appartement pas rescent mais confortable et bien chauffé, menage et serviette change régulièrement, necessaire pour vaisselle et petit panier de sucre café et thé à notre disposition, parking et arrêt de bus, tres pratique devant l hôtel.Quartier de kilburn à cote avec superette banques restaurants et commerces. Pub tres sympas et accueillant The queens arms pres de l hotel . Tres bon sejour â Londre â refaire
Mireille
Mireille, 7-night trip
6/10 Good
Feb 23, 2020
7 day stay
Comfortable room with kitchen but very run down Carpet is filthy and probably never cleaned. Only dirty chair to sit, so I used a towel over it. There is no desk, only a highly side board, so couldn’t write sitting on the chair. No breakfast available to buy even though a full restaurant is advertised in the hotels.com listing. Staff not party friendly. I understand the hotel is shutting down soon - about time!.
Naheed Atiq
Naheed Atiq, 6-night trip
6/10 Good
Feb 23, 2020
Es gab kein warmes Wasser zum duschen !!...........................................
Verified traveler
1-night trip
6/10 Good
Feb 18, 2020
Sadia
Sadia, 1-night trip
10/10 Exceptional
Feb 14, 2020
Fantastisk ophold med god beliggenhed , tæt på undergrund, og velegnet til familier
Claus Damsgaard Nielsen
Claus Damsgaard Nielsen, 5-night trip
6/10 Good
Jan 3, 2020
The hotel was good enough for a one night stay over. The glass shower door in our bathroom was not closing properly, resulting in some flooding in the bathroom. The kitchen was also down. Other than that, the room was clean and warm. The hotel is also accessible via the Underground.
Verified traveler
1-night trip
6/10 Good
Dec 28, 2019
Missed Opportunity
This hotel could be a little gold mine! In the heart of Maida Vale and near some nice restaurants and the tube etc. You can be in the West End in 15 minutes It is a such a shame it is so run down and needs so much work.Our room was ok but not very clean and poorly equipped. There was a kitchen but nothing in there to make it functional, not enough cups or glasses, cutlery etc. The bed and towels were clean and beds comfy, but the whole place needs a refurb, the shower was mouldy and the walls and carpets marked. Most annoying was that the curtains didn't fit the windows!
There is no public area to the hotel - no bar or restaurant or even a toilet available so don't plan to do anything but sleep there. The hotel is quite a noisy building - we could hear other toilets being flushed, the lift and people talking. Staff were pleasant and parking is secure, if not on the expensive side for this part of London. If you managed to pay about £40- 50 per night for a room it would be a fair price, I have stayed in better Premier Inns and Travelodges.
Verified traveler
1-night trip
10/10 Exceptional
Dec 16, 2019
Sehr guter Service und Sauberkeit. Zimmer wurden jeden Tag frisch gemacht.
Verified traveler
4-night trip
2/10 Poor
Dec 10, 2019
Det var skidt
Hotellet er meget nedslidt. Det regnede ned fra ventilationen på badeværelset. Toiletsædet og toiletrulleholder sad løst. Bruseren virkede dårligt, da det var svært at regulere vand/varme I bruser. Der var lovet føntørrer - den var der ikke. Gulvet i værelset var løst og meget ujævnt. Hotellet er uden hygge. Ingen grønne planter eller andet udstyr, så man fik lyst at opholde sig på værelset eller i fællesarealer. Toiletfaciliteter i fællesarealer ved reception var der ikke. Man skulle udenfor og gå et stykke hen over gården . På websiden stod der at man kunne få morgenmad (som var årsagen til vores valg) det var der så heller ikke. Udenfor var der ikke noget, som man fik fornemmelse af venlighed og imødekommenhed.Dette hotel får ikke mit besøg igen
Inger Margrethe
Inger Margrethe, 3-night trip
8/10 Very good
Dec 7, 2019
Satisfied
HATIM
HATIM, 2-night trip
8/10 Very good
Nov 29, 2019
Lorenzo
Lorenzo, 4-night trip
8/10 Very good
Nov 14, 2019
Location was great for me. Staff are very helpful and friendly.
Verified traveler
2-night trip
2/10 Poor
Nov 10, 2019
Die Unterkunft weißt Schimmelbefall in allen Zimmer und im Besondere im Bad auf. Alle Zimmer haben Feuchtigkeitsschäden und die Unterkunft war nicht gereinigt. Die Mitarbeiterin der Unterkunft hat uns angelogen und behauptet, dass Apartment sei gereinigt worden. Der Zustand des Apartments ist unglaublich, so etwas haben wir nur in Dokumentationen im Fernsehen bisher gesehen. Das EXPEDIA dieses anbietet ist uns unerklärlich, weißt aber auf eine entsprechend auf Profit ausgerichtete Firmenpolitik hin.
Verified traveler
4-night trip
4/10 Fair
Nov 4, 2019
Alexander
Alexander, 2-night trip
8/10 Very good
Oct 25, 2019
Un peu bruyant et matériel vieillissant
Bien situé, personnel agréable
Loran
Loran, 2-night trip
6/10 Good
Oct 19, 2019
These apartment unit fit 5 people comfortably but some of the items were not working. For example, the refrigerator and microwave. It is a little out dated and the sheets were stained. The person that checked me in was a not as friendly. Overall the location is great. We walked to a few restaurants, bar, store and starbucks. It was doable for one night.
Verified traveler
1-night trip
8/10 Very good
Oct 12, 2019
Very warm cordial staff. Clean rooms, clean sheets, quiet and serene environment.
Umaru
Umaru, 4-night trip
6/10 Good
Oct 1, 2019
The staff was very helpful specially the receptionist called “Youssif”
Location of the hotel was okay, a little bit far from center but its good
Phone was out of service so couldn’t call reception
Not all sockets were functioning for charging the phone or turning on the hair dryer
Price expensive for what they have BUT clean and nice hotel overall, I would recommend it when prices are a little bit lesser