the room was the furthest possible from reception, it was a twin when i booked a double, the were foreign nations in the surrounding rooms, nothing was like the web sight and found out on check out it had only reopened this week, the breakfast had been reheated loads of times and i didn't wouldn't eat it, no mention that the bar wasn't operating, the shower door had been hand painted for privacy, the shower didn't drain and flooded the room, the foreign nationals were talking all night swapping rooms no sleep absolutely the worst hotel ever, how do i get my money back, Hotels.com should take off their books