Got to hotel at 3pm registered wanted to go to room to drop off bags before going to our function, asked about parking because we were double parked in front of hotel, we were told there were no parking spaces available, that maybe later there would be some, we went to our function lucky thing the restaurant had a private parking area with an attendant since our bags were in the back of our suv and visible. Went to our function had a great time. We left at 11pm went to the hotel to park for the night parking lot still full, we drove around the corner for an hour waiting to see if we could find street parking, I'm originally from Brooklyn and know that is an impossible wish. That is why I chose the hotel because it stated parking available sure on the toss of your dice. After an hour someone left and we parked. Went to the front office to see if we needed a ticket to put on the car, the only thing I got was $20.00 for parking which I would have gladly paid if I had found a parking spot upon my arrival, but after wasting so much gas circling the block. That was the insult then the injury was next, he desk clerk said oh I see you rented a king smoking room, we don't have smoking rooms. That's when I blew up I was tired, and had to use a bathroom asked if they had one in the lobby, no only in the room. I told the clerk that out of the list of less expensive hotels in the area I chose theirs because the offered the two items I needed and wanted. The bed was hard n the pillow