We had an excellent check in with Giuila at the hotel - she was the best part of our stay, very friendly and helpful. Overall I will give this hotel a B+.
It’s a nice boutique hotel in the port area, but comes with very loud noises till 11pm, and the quiet downs after that. The hotel is far from Sorrento (15 min shuttle and 20 min train ride) or Positano ( by taxi 1.5hrs and 140 Euros) , so make sure you’re looking at that. The hotel beach as advertised is in the sister property right next door, and very busy as they allow paid visitors as well — very rocky beach.
We had a terrible experience with the shuttle pick up from the train station. The shuttle is complimentary and it picks you up at a schedule. We asked to be picked up at 7:30pm and the shuttle driver never showed up and we were left stranded for an hour and half with no help! We called the hotel and at first the receptionist said the shuttle was delayed and will be coming, after calling again they said it left on time and we missed it - which was a complete lie. After calling again for some level of help and asking for a manager, the sister property receptionist Geinoma (wrong spelling maybe) was rude and not very helpful. I asked for a taxi to pick us as we had a long trip, no help !! I asked to speak to a manager in the morning — no call, nothing.
I would definitely not be staying here again, and don’t recommend it for the location to see Amalfi Coast or having a pleasant stay.