dreadful.
we arrived too early to check in, which was ok, only thing is the hotel reception closes at 10pm at night, which they did not tell us , meaning when we got back to the hotel at 11pm we could not get in .
the keys were kept at the best western in loewen.
after around an hour of looking for this hotel, we give up, then the hotel sent someone around to open the main doors , which they could not.
after another hour, we finally got in,
possibly the worst arrangement i have ever come across in all my world travels .
best thing in the morning, they had no problem taking all off our room charge from us , even although we pointed this out to them .
the worst ever, if only the receptionist had told us and activated our room key when we arrived, this all could have been avoided.
watch out with this hotel.
rating off one is too much,