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Hilton Queretaro

4.5 star property
Luxury hotel with 2 restaurants, near Aqueduct of Santiago de Querétaro

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Queretaro

2 bars/lounges
Outdoor pool, free cabanas, pool umbrellas
Outdoor banquet area
Egyptian cotton sheets, premium bedding, in-room safe, desk
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Connecting rooms available
    Connecting rooms available
  • Free parking
    Free parking
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Children's pool
  • Room service
  • 24-hour business center
  • Conference center
  • Business center
  • 7 meeting rooms
  • Meeting rooms
Feel at home
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Terrace
The price is $116
$138 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 6 of 6 rooms

Presidential Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Grand Fiesta Americana Queretaro
Pool
Pet friendly
Free parking
Free WiFi
9.4 out of 10, Exceptional, (1005)
The price is $152
$182 total
includes taxes & fees
Nov 22 - Nov 23
Grand Fiesta Americana Queretaro
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About the neighborhood

Map
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140

What's nearby

  • Plaza del Parque Shopping Mall - 3 min drive
  • Aqueduct of Santiago de Querétaro - 5 min drive
  • Josefa Ortiz de Domínguez Auditorium - 7 min drive
  • Corregidora Stadium - 8 min drive
  • Querétaro Convention Center - 12 min drive

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Tacos el Pata - ‬18 min walk
  • ‪Chili's - ‬20 min walk
  • ‪La Parilla Leonesa - ‬15 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Los Bisquets Obregon - ‬19 min walk

About this property

Hilton Queretaro

When you stay at Hilton Queretaro, you'll be within a 10-minute drive of Aqueduct of Santiago de Querétaro and Corregidora Stadium. Guests can indulge in mani/pedis, and Thandi, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a 24-hour fitness center. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 139 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: noon
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 46 lbs per pet)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Winery tours nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference center (120298 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • At least 10% of profits reinvested in community & sustainability
  • No plastic drinking straws
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 65-inch TV
  • Cable TV channels
  • Streaming services

Home comfort

  • Air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Thandi - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Restaurante Terraza - This family restaurant is located by the pool. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 349 for adults and MXN 150 for children

Children & extra beds

  • Rollaway beds are available for MXN 400.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1000 per pet, per week

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Frequently asked questions

Does Hilton Queretaro offer free cancellation for a full refund?
Yes, Hilton Queretaro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Queretaro?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hilton Queretaro?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 46 lbs per pet. There's a charge of MXN 1000 per pet, per week. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hilton Queretaro?
Yes, there's free self parking.
What are the check-in and check-out times at Hilton Queretaro?
Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon.
What is there to do at Hilton Queretaro and nearby?
Hilton Queretaro has 2 bars and an outdoor pool, as well as a 24-hour fitness center.
Are there restaurants at or near Hilton Queretaro?
Yes, there are 2 onsite restaurants, featuring alfresco dining.
What's the area around Hilton Queretaro like?
Hilton Queretaro is located a short 18-minute walk from Plaza Boulevares Shopping Mall.

Hilton Queretaro Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very Good

Juan, 1-night business trip
Verified Hoteles.com guest review

2/10 Poor

Jesus, 1-night trip
Verified Orbitz guest review

2/10 Poor

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Jesus, 1-night trip
Verified Expedia guest review

8/10 Very Good

Audiel, 1-night trip
Verified Expedia guest review

2/10 Poor

The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Victor, 3-night business trip
Verified Expedia guest review

2/10 Poor

Hotel en remodelación, mucho ruido, polvo, te sientes inseguro
Roberto Calixto, 2-night family trip
Verified Expedia guest review

6/10 Good

Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer.
Verified Expedia guest review

2/10 Poor

I found bed bugs in my bed
Edward, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Nice place with limited limited transportation options, but good place to stay
Pedro, 2-night family trip
Verified Expedia guest review

8/10 Very Good

.
Luz Maria, 3-night business trip
Verified Expedia guest review

2/10 Poor

The worst hotel in Queretaro
I recently had the unfortunate experience of staying at a hotel that ranks as the worst I've ever encountered. The room's condition was appalling – upon entering, I was greeted by leftover toilet paper on the floor, a broken soap stand in the shower, and a mattress so uncomfortable it was impossible to ignore. The room was permeated by a persistent cooking odor, as if someone had been preparing food in it all day, further compounded by an air conditioning unit that buzzed and whirred throughout the night, disrupting any chance of peaceful rest. Beyond the room's physical shortcomings, the service, or rather the lack of it, was equally disappointing. I have never encountered such a stark absence of hospitality and care during my extensive travels to Querétaro – having stayed in various hotels on more than 20 occasions. The severity of these issues compelled me to cut my planned six-night stay short, leaving after just one night. In an utterly unfair situation, I was forced to pay for an additional night simply to expedite my departure. This financial penalty added insult to injury, cementing my decision never to return. For those considering a visit to Querétaro, I implore you to seek accommodation elsewhere. The city boasts many superior hotels that promise a more pleasant and hassle-free stay. Please, do yourself a favor and avoid this hotel at all costs.
aldo, 6-night trip
Verified Hoteles.com guest review

8/10 Very Good

The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Julien, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Carlos, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Diana, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

La hospitalidad que ofrecieron fue de maravilla. Todos muy amables. Gracias por todo!
damaris, 3-night trip
Verified Expedia guest review

2/10 Poor

There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.
JOSE LUIS, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Luz, 4-night trip
Verified Expedia guest review

10/10 Exceptional

H.Gonzalo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The rooms are nice and clean. The access to the Hotel is a little difficult but other than that everything else was great.
Lylia, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Salvador, 1-night trip
Verified Expedia guest review

8/10 Very Good

Ulises, 2-night trip
Verified Hoteles.com guest review

6/10 Good

Está en remodelación. Y tienen pocos cuartos. El staff es muy atento. El cuarto está limpio.
Ma, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

This a very nice hotel and it is in transition with new ownership. Never heard construction noise tho. The rooms are nice and the bed is comfortable. Needed a better, non scratchy bedspread. Biggest disappointment was the pool. It is tiny ( shaped like a pizza slice) and was looking to cool off but the water was hotter than outside. All the staff were great.
Jeffery, 2-night trip
Verified Expedia guest review

4/10 Fair

Air conditioning and tv doesn’t work
SERGIO, 5-night trip
Verified Expedia guest review

10/10 Exceptional

todos son muy amables y siempre te reciben con una sonrisa
Raul, 4-night family trip
Verified Expedia guest review