Good friendly communication before arriving. We didn't see any staff on site as we arrived late on a Saturday and only stayed the one night and checked out early, but we had no issues using a code to collect our key and locating our room. I was very impressed with the room, it was a good size, quiet so we slept well, very clean, great shower, everything we needed in the room (kettle, coffee/tea, hairdryer, bottled water, information etc). The location was perfect for us, we were running the half marathon, and it was easy to park at the hotel, stay the night, get up early and take the tram directly into Basel centre, the tram stop is only a 2 minute walk away from the hotel, and it was easy to get the number 14 tram directly into the city center in only 15 minutes.