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Iberostar Waves Tucán - All Inclusive

4.5 star property
Luxury beachfront property with spa, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Flat-screen TV
Lobby sitting area
Aerial view
5 bars/lounges, 2 poolside bars, 2 beach bars, swim-up bar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • Spa
    Spa
  • Gym
    Gym
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 beach bars
  • 2 poolside bars and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom

Room options

Available filters for rooms
Showing 49 of 49 rooms

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, blackout drapes

Premium Room, Accessible

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • 38 sq m
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout drapes

Premium Room (Promo)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout drapes

Premium Room

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, blackout drapes

Last room available

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, blackout drapes

Premium Room, Accessible

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Balcony view

Premium Room, Poolside

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout drapes

Premium Room

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • 38 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Balcony view

Premium Room, Poolside

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • 38 sq m
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout drapes

Premium Room (Pure Wellness)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout drapes

Premium Room (Promo)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout drapes

Premium Room (Pure Wellness)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, blackout drapes

Last room available

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout drapes

Suite Junior

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Premium

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Premium With Pool View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium

Free minibar, in-room safe, desk, blackout drapes

Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout drapes

Suite Junior

  • Sleeps 1
  • 1 King Bed

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Single Room Premium With Beach View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium With Beach View

  • Beach view
  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Single Room Premium With Pool View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium With Pool View

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout drapes

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Double Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Quadruple Room Premium With Beach View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium With Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Premium With Pool View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Single Room Premium With Garden View

  • Sleeps 1
  • 1 Double Bed

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About the neighborhood

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

What's nearby

  • Playa del Carmen Maritime Terminal - 6 min drive
  • Quinta Avenida - 6 min drive
  • Xplor Theme Park - 10 min drive
  • Playa del Carmen Main Beach - 11 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬5 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

At Iberostar Waves Tucán - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just a 5-minute drive from Playacar Golf Club. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Bonsai, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club, and a fitness center. The pool and helpful staff get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 350 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
  • Contactless check-in available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 8 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Swim-up bar
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Scuba diving
  • Windsurfing
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Bicycle parking
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling

Special features

Spa

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

Does Iberostar Waves Tucán - All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Waves Tucán - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Iberostar Waves Tucán - All Inclusive?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Iberostar Waves Tucán - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Waves Tucán - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Iberostar Waves Tucán - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Iberostar Waves Tucán - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (7-min drive) is nearby.
What is there to do at Iberostar Waves Tucán - All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Waves Tucán - All Inclusive also has 2 poolside bars, 2 beach bars, and a sauna, as well as a steam room, a picnic area, and a garden.
Are there restaurants at or near Iberostar Waves Tucán - All Inclusive?
Yes, there are 8 onsite restaurants, featuring Japanese cuisine.
What's the area around Iberostar Waves Tucán - All Inclusive like?
Iberostar Waves Tucán - All Inclusive is located on the waterfront in Playacar, a short 4-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 12 minutes' walk from Playacar Beach. Travelers say the area is walkable and good for families.

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Fair

Beware
The older gentleman at check in wouldn’t give us our rooms together or on first floor. I had booked 2 rooms, one for my husband and me and one for my daughter, son in law and their baby. We needed to be together to help with the baby. They put us on different floors. Also we needed ground level, we’re 67 and don’t do stairs well. They couldn’t accommodate. He wasn’t very helpful at all. If you book thru a 3rd party (like Hotels.com) you are treated like a second class citizen. You are only allowed certain rooms which face the street or are right off the lobby with lots of noise. Just doesn’t seem right.
Kyla, 5-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Beautiful hotel, only thing is some waiters are not that nice
Reina, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Allan, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Thank you.we love that resort.
YURIY, 9-night family trip
Verified Expedia guest review

8/10 Very Good

The place is really big to get around be prepared to walk allot, its almost impossible to get food from the japanese restaurant.
Andres, 4-night trip
Verified Expedia guest review

6/10 Good

The reasons I gave the hotel a 3 star rating was for the following reasons 1. The rooms are outdated. Even when they are cleaned the rooms still looks dirty 2. Mini fridge in our room didn’t work and beverages were room temperature besides being inside the fridge 3. There are water and ice stations to refill our glass bottle provided to reduce plastic waste. Great idea but ice machine never worked and water tasted horrible 4. Once you arrive to do the check in the staff at the front desk give you a welcome gift but after giving you the gift they want you to attend a 90 min meeting to talk about their new hotels. When we denied and told the lady we don’t want to waist our time she seemed upset and continues to push the meeting for us to attend. The next day they called our room to offer the same meeting and we continued to denied. The staff will continue to push for you to attend telling you they will do a complementary breakfast plush discounts in the hotel. The third day they dropped a paper in front of our door with the same offer/meeting. 5 most of all of the hotel’s restaurants are buffets and one we attended called the smoked house gave us the menus we tried to order but I the end our waiter told us he was going to bring a family style plate with everything in the menu for us to eat. It was 6 of us and the plate was small for the amount of people. They gave us one small plate of salad for 6. The plate of salad was a joke 6. Everything in the hotel’s store is expensi
Thalia, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Relaxing!
Jonathan Nicolas, 7-night trip
Verified Expedia guest review

10/10 Exceptional

There was a heavy smoke smell at night.
Vessemil, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Gabrielle, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Property was beautiful - like being in a rain forest. Loved seeing and hearing all the animals on the resort!
Christine Elaine, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The things we love in this place: Nice property located beach front. Local animals inside the property. Shows at night. Good food. Excellent staffs!
Roxanne Adsuara, 4-night trip
Verified Expedia guest review

8/10 Very Good

Liked all the common areas and well-kept greenery. Alejandro, the entertainer was amazing and friendly. He was very funny and talented.
Silvia L, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Incredible location in the Maya Riviera Jungle on the beach! Friendly animals everywhere. Spotless accommodations. Great food options. Friendly and helpful staff.
Jonathan, 6-night romance trip
Verified Expedia guest review

4/10 Fair

Great facilities, but service needs Improvement
As reflected in my rating, I'm a bit disappointed with this hotel. We couldn't make it on the first day due to airport disruptions following the worldwide software collapse, and we informed the hotel about this. However, the hotel was not willing to grant us a refund for that first night. The hotel is large, well-designed, and family-friendly, with a wide range of activities and entertainment options. The swimming pool area is spacious, and the beach is clean. There is some room for improvement in the service. For instance, the safe in my room ran out of battery. The front desk assured me that someone would be sent to fix it. Naturally, I had to be present in my room when this person arrived. I spent several hours one afternoon waiting with my children and had to call the front desk multiple times to remind them to send help. Overall, I'd probably consider other hotel options for my next trip to Playa del Carmen.
Jose I, 5-night family trip
Verified Hoteles.com guest review

8/10 Very Good

Great resort, excellent dinner options. We had a wonderful time!
Hallie, 7-night family trip
Verified Orbitz guest review

8/10 Very Good

My husband and I and my brother and sister n law stayed here ant the end of May. We had a great time. The resort was beautiful. It was like being in the jungle. There was a lot of wild life. Our favorite was watching the monkeys hanging out in the trees while we sat in the adult swim up bar. Didn’t care for the buffet but the specialty restaurant were very good. They had some fun entertainment in the evenings. Our favorite was the karaoke with Alejandro. He was so much fun and had the audience participating in the game. The beach was really nice too and there wasn’t much of the seaweed. We really enjoyed our stay.
Kelli, 7-night trip
Verified Expedia guest review

8/10 Very Good

Where do I start. The rooms were soo outdated. The bathrooms were horrible. The grounds and lobby are beautiful.There are several buffetts yes, beautiful but be ready to eat w no airconditioner for breakfast, lunch and dinner. Be ready to sweat and not enjoy your food because it soo hot to enjoy. We were drenched! horrible eating experience everyday. Nice to see little monkeys, flamingos, exotic animals very close up through the hotel. The entertainment was great everynight. dancing on the beach, foam pool party and 80s night dancing was great!! again inside extertainment was hot. The big pool the water was jacuzi boiling hot it was horrible. tbe adult pool was very nice found on the last day there water was fresh. Had to argue w Manager Hector to eat inside on last day..Inside restautant Italian..they turn me away 3 days in a row saying thy had no space and we could not reserve a spot. Hector asked me 50 to be able to get in for the best pasta and meats. Nope I stood my ground. It was air conditioned it was pleasant. The staff is rude and dont care if you enjoying ur experience. I am used to bigger and nicer places that make you feel welcome and go above and beyond for us. No bottled water unless u pay 11.00 for a small water at the gift shops. They said thy had filtered water throughout the hotel. Not happy about that. The Beach is beautiful. Enjoyed myself due to going w my family. Will never return. Will not recommend to no one.
Marta, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The stay was so much fun! Excellent stay !
Angelica, 5-night trip
Verified Expedia guest review

8/10 Very Good

The property is beautiful. The jungle, animals, beach are all amazing. This was our third time staying here. The staff was great! We traveled with four other families and each had a different experience with our rooms. Our family had a family suite (adjoining rooms). The king bed was very firm. Much too firm for our liking. That is really the only thing I would change in our room. The AC was cold, everything worked properly. One of the families we traveled with had a gluten allergy. It proved much more difficult to find true gluten free options. The entertainment was a little less stellar than in past years but still enjoyable. My teenage kids played beach volleyball everyday pretty much all day. The resort was a little stingy about giving out a volleyball even though people from all countries were playing together. Overall a great vacation! If you’re looking for a family friendly resort this is it!
Meredith, 5-night family trip
Verified Expedia guest review

6/10 Good

Antonio, 5-night trip
Verified Expedia guest review

8/10 Very Good

JanMae, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Jaime, 6-night family trip
Verified Hoteles.com guest review

8/10 Very Good

DELINDA, 6-night trip
Verified Expedia guest review

6/10 Good

The pool and beach was nice . The rooms are outdated and need updating
Nikola, 6-night family trip
Verified Expedia guest review

2/10 Poor

The only thing we like is that despite a horrible service, nasty food, constantly broken a/c in the room was the fact that we still managed to have a good time with our family because we know how to make a good time no meter what! It’s no longer the same Iberostar like it use to be they have gone down in service, entertainment and their food is horrible! We will not go back again or recommend it to anyone we know! From now on it’s RIU chain hotels only!
Lena T., 9-night family trip
Verified Expedia guest review