The City Centre Guest House is refusing to refund me even though I didn’t sleep there, I couldn’t, the place was disgusting. The worst thing was I felt the mattress and could feel the springs, nobody should be expected to put up with paying for that! The kettle was dirty, the hanging rail wobbly. There were no staff there, self check-in and nobody answering the phone. Utterly despicable so I left, very upset about the whole experience. I didn’t take photos as the mattress was zipped inside a bag.