2/10 Mediocre
21 de marzo de 2025
Disappointed by Policy After Honest Booking Error
I booked this property very last minute—literally just a few hours before we were set to arrive. Unfortunately, I didn’t realize there was another hotel with the exact same name that’s separately owned and located just 10 minutes from Ao Nang Beach, which is the one I thought I was booking.
When we arrived at that location to check in, we were told we had booked a different property entirely—this one, which is about 40 minutes away from Ao Nang. I explained the situation, including the fact that the reservation had just been made less than two hours prior, and that we were traveling with my partner and my dad. Proximity to the beach and local attractions was important to us, especially since we were relying on being within walking distance.
Unfortunately, due to the cancellation policy, they refused to offer a refund for the two rooms—even though the booking was made just hours before our arrival and the mix-up was an honest mistake due to the duplicate property name. It was a frustrating experience, and I’d recommend double-checking the address and verifying the location if you’re booking under time pressure or on short notice.
Cliente verificado
Viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com
