The superior room had a door connecting it to the next room, which made it feel less private. I wish this detail had been included in the room description, as I would have chosen a different room. I could hear the other guests moving around, which caused the room to shake.
Some guests were using a coal smoking BBQ in the park it caused alot of smoke which was quite unpleasant. Those same guests also had their kids yelling and riding around the park late at night, around 9 and 10 PM. In addition to the kids making noise, there was also a guest who did a burnout in the park earlier that day.
The pool and games room closed at 6 PM, even though it was still light outside for another two hours. This led to kids running around the park and making noise. The video game room was locked, so we couldn’t use those facilities, which was disappointing. It would have been nice to have one pool designated as adults-only from 6 PM to 8 PM, allowing guests some quiet time to enjoy the pool without the noise from kids.
On a positive note, the room was clean and tidy. When we arrived on a hot day, the air conditioning had been left on, so the room was cool, which was a nice touch. The location near the water was excellent. The staff were very friendly and accommodating, which was a pleasant surprise, especially since other local places seemed disinterested and lacked basic customer service skills for a tourist destination.