Really lovely staff during check-in, super helpful. Same at the bar when visiting there, and breakfast was greasy but good if a fry up buffet is your thing, for which two stars not one. However, the room I was in was not fit for purpose. Not only are they quite tatty and grim/old (with prison soap dispensers etc.) but more importantly soundproofing is less than zero. Every time the door to the building closes, the whole room I was in literally shook (to the point of waking me repeatedly) and every word of other guests and cleaning staff etc. not to mention hoovers and the rest, and cars from the busy main road outside the window meant constant interruption.
The worst part was complaints about this (both by Hotels.com app messaging and then speaking to reception in person) were completely ignored. The latter having a response promised which never came. I guess they already had my money…
While the main building may well be better, the experience I had down in the cardboard-walled building by the road was sleepless and infuriating - basically, terrible, except for a nice time in the bar/restaurant and friendly staff there.