Hotel Portal de San Diego by HMC

3.5 star property
Step into historic charm surrounded by tropical gardens. Enjoy attentive service while you explore Cartagena's vibrant streets.

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Photo gallery for Hotel Portal de San Diego by HMC

View from property
View from property
Reception
Reception
Family Room | Minibar, in-room safe, free WiFi
In the heart of Cartagena, Hotel Portal de San Diego by HMC offers a warm welcome with cooked-to-order breakfast, a serene garden, and dry cleaning services. Connect to WiFi in your room or take advantage of luggage storage and tour assistance from the 24-hour front desk.

Reviews

7.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Free breakfast
  • Laundry facilities
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (11)

  • Daily housekeeping
  • Near the beach
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Garden
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Minibar

Room options

Available filters for rooms
Showing 3 of 3 rooms

Deluxe Double or Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Minibar
Satellite channels
Daily housekeeping
In-room safe
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Family Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Minibar
Satellite channels
Daily housekeeping
In-room safe
  • City view
  • Sleeps 4
  • 2 Queen Beds

Standard Double Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Minibar
Satellite channels
Daily housekeeping
In-room safe
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Calle 2 de Badillo # 36 - 17, Centro Historico, Cartagena, Bolivar, 130001

What's nearby

  • Clock Tower - 3 min walk
  • Bolivar Square - 6 min walk
  • Walls of Cartagena - 7 min walk
  • Cartagena de Indias Convention Center - 10 min walk
  • San Felipe de Barajas Castle - 19 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurante Candé - ‬1 min walk
  • Pezetarian
  • ‪San Valentín Restaurante - Bar - ‬2 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪La Esquina del pan de Bono - ‬1 min walk

About this property

Hotel Portal de San Diego by HMC

Hotel Portal de San Diego by HMC is just 4.3 mi (7 km) from the airport and offers a shuttle. Free perks include WiFi and cooked-to-order breakfast daily between 7 AM and 10 AM. Also, Clock Tower and Walls of Cartagena are within just a 10-minute walk.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 11 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age: 18
    • Check-out time is 1 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
DONE

Transfers

    • Airport shuttle*

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–10 AM
  • Room service (limited hours)

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Garden

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 45000 per vehicle (one way)

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

This property accepts credit cards.

Also known as

Hotel Portal de San Diego
Hotel Portal de San Diego Cartagena
Portal de San Diego
Portal de San Diego Cartagena
Portal San Diego
Portal De San Diego Hotel Cartagena
Hotel Portal San Diego HMC Cartagena
Hotel Portal San Diego HMC
Portal San Diego HMC Cartagena
Portal San Diego HMC
Portal Diego By Hmc Cartagena
Hotel Portal de San Diego by HMC Cartagena
Hotel Portal de San Diego by HMC Bed & breakfast
Hotel Portal de San Diego by HMC Bed & breakfast Cartagena

Frequently asked questions

Does Hotel Portal de San Diego by HMC offer free cancellation for a full refund?

Yes, Hotel Portal de San Diego by HMC does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Portal de San Diego by HMC?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Hotel Portal de San Diego by HMC?

Yes, an airport shuttle is available. The charge is COP 45000 per vehicle one way.

What are the check-in and check-out times at Hotel Portal de San Diego by HMC?

You can check in starting at 3 PM. Check-out time is 1 PM.

Is there an onsite casino at Hotel Portal de San Diego by HMC?

No, this bed & breakfast doesn't have a casino, but Rio Cartagena Casino (9-min drive) is nearby.

What is there to do at Hotel Portal de San Diego by HMC and nearby?

Hotel Portal de San Diego by HMC has a garden.

What's the area around Hotel Portal de San Diego by HMC like?

Hotel Portal de San Diego by HMC is a short 3-minute walk from Clock Tower and 7 minutes' walk from Walls of Cartagena.

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Hotel Portal de San Diego by HMC Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

10/10 Exceptional

Mi estadía fue corta (2 días) pero muy agradable. El personal es amable y colaborador. Desde el check-in, Jessica de la recepción, me ayudó a guardar mi equipaje porque llegué horas antes de la entrega de la habitación. Asimismo el joven del turno de la noche, guardó mi equipaje nuevamente porque mi vuelo salía tarde. La ubicación del hotel es recomendada, en pleno centro histórico, cercano a varias tiendas donde se consigue de todo: comida, bebidas, ropa, hasta alquiler de bicicletas y toures (justo al frente). La habitación es me gustó, la pedí interna y así me la dieron; es algo pequeña pero era justo lo que necesitaba. La cama es bastante cómoda, tenía nevera y tv muy bueno (incluía Netflix, me gustó mucho). El aseo del cuarto, del baño (incluye elementos de tocador) y del hotel en general es excelente. El desayuno estaba incluido en la tarifa y lo disfruté mucho: te sirven porción de fruta, junto con jugo de fruta (diferente cada día), bebida caliente, canasta de pan fresco y estaba delicioso porque lo sirven semi-tostado y lo acompañan con mantequilla y mermelada riquísima. Como plato fuerte ofrecen varias opciones de preparación de huevos y te los preparan al instante. Adicionalmente ofrecen pancakes. Recomendación: sugiero reemplazar la miel común por miel Maple. En conclusión, disfruté bastante mi estadía; lo recomiendo y volvería.
Catherine, 2-night trip

10/10 Exceptional

Ótimo Hotel
Ótimo hotel, perfeita localização. Jessica e Kevin, os recepcionistas são super gentis e dispostos a ajudar, assim como o resto da equipe. Estão de Parabéns. Certamente retornaremos.
Wesley, 4-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Ieda M., 5-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

O ar condicionado era muito bom, quartos espaçosos, mas simples. A cama era grande, mas com uma separação no meio. A localização era boa, perto de restaurantes, lojas e mercados e de fácil acesso aos pontos turísticos. Bom para uma ou duas noites.
Bianca Viana, 1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Fernanda, 3-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Maria, 3-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Pessoal muito atencioso e simpático
Adoramos tudo!!!
Thiago, 8-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Excelene atendimento, acomodações a melhorar
O melhor atendimento de todos os hotéis que nos hospedanos na Colômbia (total de 5). Destaque especial para a recepcionista Jessica, super prestativa, educada e solícita. A área comum é super aconchegante, com instalações novas. Contudo, os quartos precisam de reformas urgentes. O primeiro quarto teve vazamento do ar condicionado e inundou nossas roupas e acessórios quando acordamos, além de um vazamento enorme no banheiro, que se estendeu para o quarto. No dia seguinte fomos acomodados em outro quarto, contudo, também apresentava vazamento (em proporção bem menor).
3-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Old Town Gem
Very nice and small hotel located in old time. I will definitely stay here again.
Kal, 1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Simplicidade e simpatia
Atendimento muito simpático e atencioso da Jessica. O hotel é simples, mas atendeu bem. O local é ótimo, bem no Centro de Cartagena. O único porém é ter que subir 3 andares com malas.
MARIA ALICE, 3-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

Quando fazemos a reserva de um hotel esperamos que seja um hotel e não um hostel, instalações péssimas, pequenas e improvisadas, era notável que o banheiro do quarto ao lado estava dentro da nossa acomodação. O quarto apresentava mofo próximo ao ar condicionado e durante a noite encontramos uma lagartixa. Os funcionários foram super gentis e no dia seguinte da chegada providenciaram outra acomodação, porém, era até melhor, mas nada comparada com as fotos anunciadas nos sites de vendas.
Anderson, 5-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

MARCELO, 1-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

This review was submitted before 2018 and has not been verified.

8/10 Very good

Muito bom custo-benefício
Hotel muito bem localizado e funcionários muito simpáticos. Quarto bem novinho, porém MUITO pequeno. Pontos negativos foram não ter elevador e a televisão que não funcionava direito.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Good Location for the price and friendly staff
This hotel has a good location in the walled city and a helpful staff, but the rest is disappointing. Towels and sheets had holes and stains. Room didn't have a closet, safe, or a working iron. The air conditioner worked, just took a long time to cool down the room and housekeeping would shut it off after cleaning the room. The staff was great and very helpful but the actual room was bad.
This review was submitted before 2018 and has not been verified.

6/10 Good

O atendimento e acomodação foi muito bom na nossa primeira passagem pelo hotel, mas na segunda tivemos problemas, devido ao cheiro de mofo. Contudo, isso não prejudicou a viagem. Receptividade muito boa, todos os funcionários foram muito prestativos.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Muy tranquilo
A pesar de estar en el mismo Centro Historico, es muy tranquilo. Podrian habilitar un business center para poder trabajar.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Bien placé mais cher pour des chambres minuscules
Cher pour des chambres minuscules !
This review was submitted before 2018 and has not been verified.

8/10 Very good

Our bedroom was on the front of the hotel and was so noisy at night. Good situation and beautiful place, excellent staff
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Hermoso hotel está hubicado en el centro
Excelente experiencia . Cartagena es un lugar hernoso la cuidad amurallada es impresionante
This review was submitted before 2018 and has not been verified.

6/10 Good

The problem was Hotel.com.
The big problem was that when we arrived, they said they never received our reservation from Hotel.com. So, the problem here is Hotel.com. And it is the second time that we have a problem with our reservation with Hotel.com. The people from Hotel Portal de San Diego was very nice and helpful, and they found another hotel for us. We stayed one night there and next day we had to move to another hotel.......Not something that we had planned.....
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Buena ubicación
Estuvo bien, dentro de las expectativas por el precio.
This review was submitted before 2018 and has not been verified.

8/10 Very good

El hotel está muy bien ubicado. Recomiendo hospedarse en la ciudad amurallada, porque el calor es impresionante y conviene darse un respiro con el aire acondicionado entre las 13 y 15 de la tarde. Al estar dentro de la ciudad amurallada, es fácil de retornar y luego salir nuevamente a recorrer la hermosa Cartagena de Indias.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Es un hotel pequeño, pero con las comodidades necesarias.
This review was submitted before 2018 and has not been verified.

6/10 Good

Quarto muito apertado. Banheiro com vazamento no box. Apenas escadas, sem acessibilidade. No mais é recomendável.