This was our last stop of our honeymoon and we booked a special room for this reason! BUT, absolutely NOTHING we booked, we got. Firstly, we booked the suite (which I assumed was the Honeymoon suite, as this is the only suite their website advertises) that said it had a jetted bathtub and under special comments I re-iterated that I booked this! When we got to the hotel at 14:45, the room was not ready and was then informed that the room that we booked, is NOT the room that we were getting! Upon requesting the manager, it was just said SORRY, there was a problem with our booking!! Furthermore, they didn't even try and accommodate us for their stuff up, not even a letter of apology in the room! Amenities was not there, the booking said there's slippers, etc... Nothing!! The safe did not work, half the lights in the room was dead! We we're two people, we got 1 bath towel, 1 face towel... The remote for the TV did not work and when we requested someone to bring batteries, after twenty minutes of waiting, we left with someone still not arriving at the room!! We might have had all the bad luck in the world at the Lombardy Hotel, but coming from the Hospitality Industry myself, all of this could not have been just 1 room!! Will definitely NOT recommend this hotel to anyone, ever, even if it has the best location in the world!! Would rather stay in an Formula 1 hotel than here, because at least they would attempt to fix issues!! DO NOT STAY HERE!!!!