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Santa Cruz Cartagena

4.0 star property
Guesthouse with bar/lounge, near Bocagrande Beach

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Photo gallery for Santa Cruz Cartagena

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi
Balcony
Reception
20-inch TV with cable channels
Interior
Santa Cruz Cartagena offers an upscale retreat in the heart of Bocagrande Beach. Begin your day with a delicious English breakfast, unwind on the sun-kissed terrace, and stay connected with free WiFi. Guests can also enjoy barbecue grills, tour assistance from multilingual staff, express check-in and out services for convenience.

Reviews

7.0 out of 10
Good

Popular amenities

  • Airport transfer
  • Free parking
  • Bar
  • Childcare
  • Free breakfast
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Airport shuttle
  • Area shuttle
  • Cruise ship terminal shuttle
  • Shopping center shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting services
  • Private bathroom
  • Television
  • Garden

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Standard Double Room

Highlights

Free cribs/infant beds
TV
Private bathroom
Cable channels
In-room safe
In-room massage
Daily housekeeping
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Triple Room

Highlights

Free cribs/infant beds
TV
Private bathroom
Cable channels
In-room safe
In-room massage
Daily housekeeping
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Quadruple Room

Highlights

Balcony
Free cribs/infant beds
TV
Private bathroom
Cable channels
In-room safe
In-room massage
Daily housekeeping
  • 44 sq m
  • Sleeps 6
  • 3 Twin Beds

View all photos for Standard Room

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room

Highlights

Free cribs/infant beds
TV
Private bathroom
Cable channels
In-room safe
In-room massage
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Map
Centro Historico Calle De La Moneda 7-54, Cartagena, Bolivar, 13001

What's nearby

  • Clock Tower - 4 min walk
  • Bolivar Square - 7 min walk
  • Walls of Cartagena - 7 min walk
  • Cartagena de Indias Convention Center - 8 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 17 min drive
  • Airport drop-off service
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Restaurante Candé - ‬2 min walk
  • ‪Pezetarian - ‬1 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪La Esquina del pan de Bono - ‬2 min walk
  • ‪XO Rooftop - ‬1 min walk

About this property

Santa Cruz Cartagena

Santa Cruz Cartagena is just 4.1 mi (6.6 km) from the airport and offers a shuttle (available 24 hours). You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Other features include a terrace and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 15 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 12:30 AM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 1 PM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
    • Parents must have child's birth certificate and photo ID*
    • Babysitting
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport drop off on request(available 24 hours)*
    • Cruise terminal shuttle*
DONE

Offsite

    • Area shuttle within 1 km*
    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free English breakfast each morning
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Free reception
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Babysitting services

What to do

  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2007
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Room amenities

Be entertained

  • 20-inch TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 60000 per vehicle
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Area shuttle and shopping center shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of COP 90000 (subject to availability)

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Santa Cruz Cartagena
Santa Cruz Cartagena
Hotel Santa Cruz Cartagena
Santa Cruz Cartagena Cartagena
Santa Cruz Cartagena Guesthouse
Santa Cruz Cartagena Guesthouse Cartagena

Frequently asked questions

Does Santa Cruz Cartagena offer free cancellation for a full refund?

Yes, Santa Cruz Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Santa Cruz Cartagena?

Yes, there's free self parking.

Is airport shuttle service offered by Santa Cruz Cartagena?

Yes, a shuttle from the hotel to the airport is available. The charge is COP 60000 per vehicle.

What are the check-in and check-out times at Santa Cruz Cartagena?

Check-in start time: 3 PM; Check-in end time: 12:30 AM. Check-out time is 1 PM. Late check-out is available for a charge of COP 90000 (subject to availability). Express check-in and check-out are available.

Is there an onsite casino at Santa Cruz Cartagena?

No, this guesthouse doesn't have a casino, but Rio Cartagena Casino (7-min drive) is nearby.

What is there to do at Santa Cruz Cartagena and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Santa Cruz Cartagena also has a garden.

What's the area around Santa Cruz Cartagena like?

Santa Cruz Cartagena is in Cartagena Walled City, a short 4-minute walk from Clock Tower and 7 minutes' walk from Walls of Cartagena.

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Santa Cruz Cartagena Reviews

Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Very good

priscila casemiro, 4-night trip

8/10 Very good

Good location. Basic services.
Isabel, 1-night trip

10/10 Exceptional

The staff is very friendly, the rooms are nice and comfortable and the localization is perfect, in the middle of the old town.
5-night trip

6/10 Good

Atención buena pero limpieza a mejorar.
La atención del personal es buena, son amables y respetuosos. La limpieza creo debe mejorarse, si embargo, por el precio qué más se puede esperar?.
DIANA CAROLINA, 1-night trip

8/10 Very good

4-night trip

6/10 Good

Desconfortavel
O hotel tem problema com o escoamento de água do chuveiro, o chuveiro sai com pouca pressao e agua quente é ruim. Nao ha geladeira no quarto, nem mesmo janelas, o que é um pouco comum nos hoteis da parte velha da cidade. O café da manhã tem opções razoáveis, entretanto o ambiente onde ele se realiza é horrivel, nao há sombra nem ventiladores. O quarto é minusculo, ha pouco espaço para se colocar as malas.
Visa, 3-night trip

10/10 Exceptional

Michael, 2-night trip

10/10 Exceptional

I love this small, clean and friendly hotel in downtown Cartagena. Better than a lot of "boutique hotels" that are pricy and noisy. Staff is very friendly and you feel like you are at home
sylvia, 2-night trip

6/10 Good

It is a small room, the lights does not work correctly, but it is OK to know the city
4-night trip

8/10 Very good

Vanesa Yanire, 3-night trip

2/10 Poor

this place does not fit the definition of a Hotel -it is an hold trash house with bunch of boxes called rooms. Do not Book and if you made a mistake - do yourself a favor and cancel your booking. Absolute trash room you will feel that someone put you in a dirty box. Bed sheets, towels old and dirty. Internet crap does not even work. Very difficult to find this hotel and staff demand more money if your friend visit you for a beer.
3-night trip

8/10 Very good

Carlos Humberto, 1-night trip

4/10 Fair

No lo recomendaría.
Muy mala experiencia. A la entrada hay un cartel que indica que "no se hace servicio por horas" así que se puede inferir el resto... Las fotos que se muestran no dan tan mala impresión pero sí que es un sitio al que le falta mantenimiento y buen gusto; tambien habría que aclarar que para acceder al espacio donde se desayuna hay que subir unas incomodas escaleras tipo marinero. Fuimos 3 amigas y teníamos 2 habitaciones reservadas por 10 noches pero al llegar y ver lo terrible de lo que nos ofrecían pasamos la primera noche en una sola habitación pues la segunda no tenía niguna ventilación y la humedad y el olor eran desagradables. En la noche se escucha considerablemente el ruido de la calle. Afortundamente no habíamos hecho el pago online y en el hotel sólo pagamos por la primera noche (obvio nos cobraron las 2 habitaciones) y al día siguiente salimos volando. No lo recomendaría de ninguna manera.
INGRID, 8-night trip

2/10 Poor

Very unclean.
Unclean. Used towels and toilet paper visible when we arrived. Bad experience with management.
Romina, 4-night trip

10/10 Exceptional

Buena ubicacion
Buena ubicacion
1-night trip

10/10 Exceptional

impeccable
nicole, 1-night trip

2/10 Poor

Qaundo uma hospedagem se torna uma decepção
Procuramos em diversos sites sobre o Hotel Santa Cruz e tivemos um retorno positivo dos comentários,porém não contávamos com o fato de sermos roubadas em nosso próprio quarto.O caso ocorreu quando nos ausentamos para fazermos o passeio até a Isla del Rosário no dia 09/11.Na confiança em que nosso dinheiro estaria seguro no cofre,tivemos a segurança em deixa-lo,pois acreditávamos que estaria seguro. Porém a história teve uma decepção tremenda,não pelo fato da perda financeira, mas o fato de termos sido violadas em nosso próprio quarto.Respiramos e decidimos não comunicar o Hotel para que não houvesse ainda mais desgastes.Nos dias 11/11 a 14/11 nos ausentamos novamente para nos hospedarmos na Isla Tintipán.Como o passeio é realizado através de uma lancha,ñ seria possível levarmos nossas malas grandes,então deixamos no hotel.Com o ocorrido preferimos deixar todos os pertences dentro das malas e colocamos cadeado,assim teríamos mais segurança.Porém como não fizemos nenhuma queixa ao Hotel,a pessoal se sentiu na confiança de tentar roubar novamente.Ao chegarmos da Ilha,notei que o cadeado da minha mala ñ estava no lugar onde eu havia deixado,pois o havia colocado na ponta da fechadura e ao chegar estava no meio.Graças a Deus não tiveram interesse em roubar minhas roupas e sapatos.Gostaria de alertar as pessoas que pensam em se hospedar no Hotel Santa Cruz para que procurem outro lugar.Um hotel que você não pode deixar seus pertences em segurança não deveria receber hospedes.
FABIANE, 8-night trip

8/10 Very good

Ariana, 2-night trip

8/10 Very good

Robert, 2-night trip

10/10 Exceptional

The location is fabulous right in the heart of the old Cartagena. The staff were friendly and helped us in every way.
2-night trip

8/10 Very good

Quaint little place
Descent place, stayed one night with friends. Great access point for touring walled-city. We were able to come and go several times during the day. Stored our luggage at the front until the room was ready. AC rooms are a plus!
1-night trip

6/10 Good

One night
Not bad for one night, small room, bathroom so so.
Daniel, 1-night trip

8/10 Very good

Bom custo x beneficio
O hotel fica dentro da cidade Amurallada, então perto de todas as atrações turísticas do centro histórico. Havia lido antes sobre o café da manhã e fui não esperando muita coisa, mas me surpreendi. Você escolhe entre as opções do cardápio (você só pode escolher uma opção de prato) com opções de bebidas quentes e geladas. Tinham omeletes, mas em todos os dias optei pelo misto quente (que vem no prato 2 por pessoa) e suco. No primeiro dia ainda me ofereceram mamão picado pra finalizar. O que deixa um pouco a desejar é a localização do café da manhã que fica tipo na “laje” do hotel, com pouca sombra. Voce toma o café da manhã com sol e muito calor. Quando chove eu não sei como eles fazem. O chuveiro não esquentou, apesar de fazer muito calor na cidade, o quarto fica com o ar condicionado ligado 24h, então acho que o chuveiro poderia esquentar mais. A cama não tem o conforto que normalmente temos em casa, mas para os poucos dias que fiquei (3) estava ótima. Quando reservei as diárias havia entendido que tinha transfer gratuito para o aeroporto, mas na impressão da reserva li as letras pequenas e vi que havim taxas para obter esse benefício. No hotel eles não me ofereceram transfer, e eu também não pedi, pois na porta do hotel passam vários táxis a todo o momento. Quando encerra a sua diária e você precisa fazer tempo para ir para o Porto ou aeroporto, por exemplo, é possível deixar as malas na recepção enquanto você almoça ou da mais um passeio pelas ruas do centro histórico.
MAITE, 2-night trip

6/10 Good

The place has a good location. Unfortunately the room conditions are not good. There are no windows on rooms.
Richard, 3-night trip

2/10 Poor

Expedia false advertising, request hotel cost back
Terrible hotel! No Save (just a box), no shelves in room nor bathroom, no garbage can, no night stand, no phone, no WiFi in room, torn off bed sheets, air-condition isn't working, wait few minutes to get hot water running, 1 broken bed with separated bedhead, and 2nd bed just frame with mattress (no bed), no refrigerator, no cups
Sam, 7-night trip