10 day trip into Germany, Austria, Switzerland and France. This hotel was, by far, the worst. Put my 87 year old father on the second floor and there was no elevator. The caretaker was extremely rude. The continental breakfast was a joke. It was, however, very convenient to catch public transportation. The room itself was fine but the other factors grossly outweighed the room quality. I would definitely not suggest, ever, spend their hard earned vacation dollars at this location. In fact, i should contact Hotels.com and request a refund. I have traveled extensively throughout Europe for many years and have not encountered this level of unacceptable service yet. Do not stay here. Hotels.com should remove this facility as an option as it tarnishes my confidence in using this site. Hotels.com please feel free to contact me and we can discuss my refund.