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The City Royal Resort Hotel

3.0 star property
Kampala hotel with 2 restaurants and outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The City Royal Resort Hotel

Front of property
Reception
Property grounds
Outdoor pool
Birthday party area

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • Laundry facilities
    Laundry facilities
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Children's pool
  • Pool bar
  • Room service
  • Conference center
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
Feel at home
  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Executive Room

Executive Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Down duvet
Pillowtop bed
Day bed
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Suite

Standard Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Suite

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Ceiling fan
Egyptian cotton linens
Premium bedding
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Down duvet
Pillowtop bed
Day bed
  • Sleeps 1
  • 1 Double Bed

Similar properties

Outdoor pool, sun loungers

Prestige Hotel Suites Kampala

Pool
Airport transfer
Free parking
Free WiFi
8.4 out of 10, Very Good, (50)
The price is $75
$90 total
includes taxes & fees
Nov 28 - Nov 29
Prestige Hotel Suites Kampala
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About the neighborhood

Map
Plot 8- 10 Kataza Close 1, Bugolobi, P.O. Box 70214, Kampala, 37597

What's nearby

  • Uganda Golf Course - 5 min drive - 4.5 km
  • Embassy of the United States - 7 min drive - 5.5 km
  • Makerere University - 7 min drive - 6.7 km
  • The Acacia Mall - 7 min drive - 6.2 km
  • St. Francis Hospital - Nsambya - 7 min drive - 6.6 km

Getting around

  • Entebbe Intl. Airport (EBB) - 43 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Choma Zone - ‬1 min walk
  • ‪Royal Oak - ‬4 min walk
  • ‪Thrones - ‬12 min walk
  • ‪Bamboo Nest Bar and Restaurant - ‬11 min walk
  • ‪Cafesserie - ‬3 min walk

About this property

The City Royal Resort Hotel

When visiting Kampala, The City Royal Resort Hotel is a great choice to consider. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Pool, one of 2 restaurants, which serves local and international cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a children's pool, and a terrace.

Languages

English

At a glance

Hotel size

  • 40 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time starts at noon
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children may not be eligible for complimentary breakfast

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children's pool

What to do

  • Personal watercraft (motorized)
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Surfing/body boarding nearby
  • Skydiving nearby

Working away

  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2007
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 54-cm flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Day bed

What to enjoy

  • Balcony
  • Fireplace

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Pool - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Wagagai - This restaurant specializes in local and international cuisine and serves breakfast only.
Garden Bar - This bar specializes in local and international cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Airport shuttle service is offered for an extra charge of UGX 150000 per person (one-way)

Children & extra beds

  • Airport shuttle for children between the ages of 1 and 16 costs UGX 100000 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 6:30 PM

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards.
Cashless transactions are available.

Also known as

City Royal Kampala
City Royal Resort Hotel
City Royal Resort Hotel Kampala
The City Royal Hotel Kampala
The City Royal Resort Hotel Hotel
The City Royal Resort Hotel Kampala
The City Royal Resort Hotel Hotel Kampala

Frequently asked questions

Does The City Royal Resort Hotel offer free cancellation for a full refund?
Yes, The City Royal Resort Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The City Royal Resort Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8 AM to 6:30 PM.
Are pets allowed at The City Royal Resort Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at The City Royal Resort Hotel?
Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
Is airport shuttle service offered by The City Royal Resort Hotel?
Yes, an airport shuttle is available. The charge is UGX 150000 per person one-way.
What are the check-in and check-out times at The City Royal Resort Hotel?
You can check in starting at noon. Check-out time is 11 AM.
What is there to do at The City Royal Resort Hotel and nearby?
Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near The City Royal Resort Hotel?
Yes, there are 2 onsite restaurants, featuring local and international cuisine.
Does The City Royal Resort Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does The City Royal Resort Hotel have any outdoor private spaces?
Yes, every room features a balcony.

The City Royal Resort Hotel Reviews

Reviews

7.0

Good

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Fair

Average hotel in need of renewal
The hotel is average in general, but it seriously needs some maintenance and updating to a more current look. Rooms are large and has all the usual. Strange though that there are no insect screens on the windows and there is hardly any place to work in the room. The service is good and friendly. The food in the restaurant is barely edible and I would definately give this a miss.
Gerrit, 6-night business trip
Verified Hoteles.com guest review

8/10 Very Good

Not as good as it use to be but Im not readytostop
The Wifi sucks, the connection drops you constantly and the speed is very very slow, to the point that i stopped using it and went to my cell phone. It use to be faster, I been staying here off and on for three years. The wifi use to be good. I complained to the front desk about the wife but they did nothing. The large safe is good. The taxes here at this hotel are some of the most expensive in Kampala. more that some five star hotels. This hotel does have a breakfast, I have no idea why that isn't stated on hotels.com The swimming pool is private, unless they are having a wedding. But it does need to be kept cleaner, it shows signs of high levels of bacteria. Hotel bus boys are the best. Room service was good except slow. Menu is limited.
Verified Hoteles.com guest review

10/10 Exceptional

Good value for the money.
Stayed on the fourth floor, no elevator. Breakfast was buffet, limited choices. Staff was very helpful. Door lock had to be repaired and safe lock had to be opened up and sink would not drain, but they fixed all these things soon after I complained. The safe is large enough for my laptop and the swimming pool was quiet, a few children from the hood was in it and the water a little murky but overall I think this hotel is underrated. I will return..
Verified Hoteles.com guest review

10/10 Exceptional

Great place on the outskirts of Kampala.
A great location on the edge of the big city of Kamapala. There was lots of shopping at the mall across from the hotel, and the room was comfortable, quiet, and clean.
Verified Expedia guest review

2/10 Poor

Never going there again!
I regret staying at this hotel. The reservation manager and the hotel manager made me sit at the reception for two hours just because they had not received a confirmation email from hotels.com about my booking. I had paid in full by my credit card online and despite of me showing them the payment confirmation I had with me, they didn't believe me. I kept requesting them to at least check me in and if in case they don't receive a confirmation, I can always get in touch with hotels.com and address the issue. But they didn't check me in until they got a confirmation from hotels.com. The staff is rude and lack empathy.
Verified Hoteles.com guest review

8/10 Very Good

Not perfect but I intend on staying here again
Was there two nights. Large room. Clean. Had shampoo, soap, no water in the fridge, no microwave, had a safe large enough for most laptops. Bed was kind size but hard, large bath tube, I had the executive suite. There is a swimming pool that is a little small and a little cloudy with bacteria but I did not get sick from it. The breakfast is ok, nothing great but it will get your through the day. No hidden expenses, no credit card required to be kept on file but they did copy my passport. Service was excellent.
Verified Hoteles.com guest review

6/10 Good

Shame about the WIFI
Nice comfortable hotel hidden up a dirt track 15 minutes by Boda from the centre. Great pool. Good food. Some staff really helpful and kind. Others sleepy and uncaring. WIFI just did not work. If it did, I would probably go back.
Verified Expedia guest review

8/10 Very Good

Great service
Will go their anytime again.
Verified Hoteles.com guest review

4/10 Fair

Should be ranked as a 2 star hotel.
Verified Hoteles.com guest review

8/10 Very Good

Great Value for Money. Very kind staff
I stayed at City Royal Resort Hotel for two nights in March. It is closer to a budget hotel than a luxury chain. But if your expectations are right, you should be very pleasantly surprised. The hotel is outside of the central district, but it is right across the street from a brand new, and upscale shopping mall that also has a Nakumatt, which can be useful if you need small things. The mall also has a bar and several restaurant - of which the Indian restaurant was particularly good, even if it was set in a food court-like situation. The rooms were a bit ill constructed, as has been my typical experience in Africa. Water pressure is light and there was no shower curtain in my room. But given the rates they charge, I was generally pleased. The room was mosquito free. To top it off, I stayed with City Royal over my birthday (and very far from home and family), and the staff very unexpectedly brought me a cake and sang me happy birthday! There was no way to eat it all on my room so I brought it down to reception and it was gratefully received.
Verified Hoteles.com guest review

8/10 Very Good

For the money its a good deal
I am a USA physician, I am a platinum member of Delta Airlines. I fly a lot and all over the world. I stay at a lot of hotels monthly. Compared to USA hotels, this hotel, like most Uganda hotels are substandard but compared to other hotels in Uganda this one is about the average. Average, meaning, the hotel needs fixing up, things dont work that should work, etc.. If you choose to stay here then know that there is no gym, there is no microwave, there is a fridge, the internet works good and is reliable, there is a complimentary small buffet breakfast, the swimming pool is ok but is open to the public, I stayed on the side opposite the pool because they do have parties by the pool that is noisy at night. The beds are hard, almost as hard at the floor. Room service is slow and the food is average. Also, this hotel is used by the locals mostly, if you are white like I am you will be one of only a few there, not many whites stay here, I also add that, although I got a lot of staring at me no one was rude to me concerning my color or race. I paid $150 per day for the best room, I thought it was worth the money. I would stay here again. I fact I have stayed here four times now. However, I don't think I will stay here anymore because I want a gym and a softer bed
Verified Hoteles.com guest review

2/10 Poor

Scabies
Hard beds. Lukewarm staff. DIRTY mosquito nets and blankets. Pretty sure this place is where I picked up scabies. Beware!
Verified Hoteles.com guest review

6/10 Good

Good location, good food
Great location as it was close to the centre of the city yet far enought that it wasn't noisy around the place. Wish the pool was cleaner. Great Italian place within 5 minutes of the place.
Verified Expedia guest review

8/10 Very Good

Better than I expected.
The patron review was just above a 3 so I wasn't expecting a good hotel but to my surprise it was one of the best hotels I been to in all Africa. The pool was nice, the room service was nice, the room was very large and reasonable priced. No mosquitos in the room. Two drawbacks were, they didn't have a key for my room so I had to wait while they made me one and that took a whole day, also, there is no elevator so you have to do stairs and that is no fun if you are on the top floor. I would and probably will stay here again soon. PS. the breakfast was a buffet and it was ok, not great but not bad. There was a safe in the room.
Verified Hoteles.com guest review

6/10 Good

Not worth the $$
Very nice staff, but this hotel is not at all worth what I paid for it, compared to other past hotel stays in Kampala. While my room was spacious and sunny, the carpets were incredibly dirty, the bathroom had no hot water, poor lighting, and a bunch of little black moths living in the shower. Would definitely not go back.
Verified Hoteles.com guest review

6/10 Good

Incredibly nice staff, lackluster facilities.
I hate to leave a negative review because the staff were all so amazingly sweet, but this hotel really wasn't worth what I paid for it. The room was spacious and pretty, with a nice view of the pool, but the internet was practically unusable, the carpet was VERY dirty, I couldn't get hot water for more than the first 30 seconds of each shower (and the shower itself was filled with these tiny black moths, ick). I've stayed in plenty of other budget hotels in Kampala that were, in most respects, much nicer. I will say that when I arrived and needed to go out and get a new battery + sim card for my phone, one of the employees very sweetly insisted on walking with me to the relevant stores and making sure everything was fairly priced. Also conveniently located next to large mall with a good cafe (Brood) and grocery store (Nakumatt). Otherwise, though, not much to recommend.
Verified Hoteles.com guest review

4/10 Fair

totally not recommendable with this high room rate
Verified Expedia guest review

6/10 Good

Frendly service......
A fair hotel at a good price....... locally, but some may consider it expensive. Breakfast poor at best. Restaurant OK.
Verified Hoteles.com guest review

8/10 Very Good

Verified Hoteles.com guest review

10/10 Exceptional

No complaints at all. Great service. Would return to that same hotel
Verified Hoteles.com guest review

6/10 Good

Good value, not the best location
Not a bad hotel although the carpets could do with a clean, Not the best area and not brilliant for the city centre. MUCH cheaper than city centre hotels though...
Verified Expedia guest review

6/10 Good

Okay Hotel to Stay
Staff was nice. Food is good. Beds were hard. You can feel the springs in them. I could not sleep well. They just need to provide some type of bed padding. Complimentary water was not provided every day like it was suppose to be. Location is good.
Verified Expedia guest review

6/10 Good

My overall experience
What attracted me to the hotel was its appearance, free wifi and competitive pricing. Upon arrival I was not disappointed but when I checked in, I found that the furniture I'm my room either had handles missing or none at all in some cases. The bed mattress was also very hard and the wifi was sluggish and intermittent. The food was average, and most of the staff in the canteen were less than helpful @ the best of times with a distinct lack of commitment to customer service. For a simple late night meal/snack, a waiting time of 30-40 mins for room service was not uncommon, oh and not to mention the small fridge in my room wasn't on/ working and it didn't look like it had been turned on all year. All in all I am a little disappointed. Overall experience, 5/10
Verified Hoteles.com guest review

6/10 Good

Great hotel for family
Advantages: Quiet, much quieter than the more popular hotels along Kampala road since it is 10 minutes from center by taxi. Nice garden and pool. Good for family stays, good value for money. And the best food of 3 hotels I ate in. Try the grilled goat, pork ribs curry and fresh mushroom soup. Disadvantages: Water would leak out of the shower area onto the bathroom floor. Not in the center.
Verified Expedia guest review

10/10 Exceptional

High standard for a very reasonable price
Nice and quiet area, not far away from the city centre. Nice and clean room with modern bathroom. Good food in restaurant. Very friendly and helpful staff!
Verified Hoteles.com guest review