4/10 Fair
Oct 27, 2024
A Working Progress - 2 Star Review
So, first of all, the pictures did not tell the tell of the hotel. They made everything look bigger and more pristine then it really was.
I was greeted pretty nicely, the people and the staff were really nice overall during my stay. But, nice does not mean they were great.
There were lots of inconsistencies throughout my one week stay. My fiancé used to be a supervisor in one of the nicest hotels. Across the board from the obvious and even the not so obvious things were off.
1. Cleanliness - Glass was full of spots, the paint was chipping everywhere, the sheets when replaced wasn't even cleaned well. The halls when clean and sanitized smelled awful of chemicals, not safe for people at all. I.E. -- Go to a Hilton or a Crowne Plaza- you will not get these smells.
2. Delivery of services -- Seemed like they were understaffed or disorganized. When things were requested such as water or food, or even towels- it took a very long time to get to us.
3. Food -- The buffet was serviceable, but underwhelming. Dishes were overly spicy and even too much masala (and I am Indian). The juices were not fresh. Overall-- okay at best.
I would say, there is lots of potential if everyone got trained by hotel professionals. Also, I feel everyone music improve the skills of speaking English better. This is a professional industry-- your staff needs better training. And better training in EVERYTHING.
Again, everyone was super nice and courtesy-- I enjoyed that part.
nitin
nitin, 7-night trip
Verified Hoteles.com guest review
