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JW Marriott Hotel Hangzhou

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Hangzhou Opera

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Hotel Hangzhou

Terrace/patio
Premium bedding, minibar, in-room safe, desk
Exterior
Exterior
Meeting facility

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • Connecting rooms available
    Connecting rooms available
  • Spa
    Spa
  • Gym
    Gym
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • 4 restaurants
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour health club
  • Steam room
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
  • Business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
The price is $104
$121 total
includes taxes & fees
Nov 24 - Nov 25

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room | 42-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Bidet
  • 52 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Bidet
  • 38 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Bidet
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premier Twin Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Executive Twin Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Bidet
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Bidet
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

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Pool
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Free parking
Free WiFi
8.6 out of 10, Excellent, (184)
The price is $165
$192 total
includes taxes & fees
Dec 2 - Dec 3
Midtown Shangri-La, Hangzhou
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About the neighborhood

Map
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006

What's nearby

  • Hangzhou Tower Shopping Mall - 14 min walk
  • Wulin Square - 16 min walk
  • Westlake Culture Plaza - 2 min drive
  • West Lake - 2 min drive
  • Hangzhou China Silk Town - 3 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive
  • Hangzhou Station - 15 min drive
  • East Railway Station - 17 min drive
  • East Railway Station (East Square) Station - 18 min drive
  • Wulinmen Station - 9 min walk
  • Wulin Square Station - 11 min walk
  • Shentangqiao Station - 11 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪彬波嵊味小吃 - ‬2 min walk
  • ‪卜家野鱼馆 - ‬1 min walk
  • 可颂坊
  • ‪汤匙餐厅 - ‬4 min walk
  • ‪新发现 - ‬3 min walk

About this property

JW Marriott Hotel Hangzhou

JW Marriott Hotel Hangzhou puts you just a 5-minute drive from West Lake. Guests can be pampered with massages at the spa, and Asia Bistro, one of 4 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a 24-hour health club, and a 24-hour fitness center. Public transportation is just a short walk: Wulinmen Station is 9 minutes and Wulin Square Station is 11 minutes.

Languages

Chinese (Mandarin), English, Japanese

At a glance

Hotel size

  • 305 rooms
  • Arranged over 26 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: midnight
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 10:00 AM - 10:00 PM
  • Front desk staffed during limited hours

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 4 restaurants
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Fitness classes
  • Ecotours nearby

Working away

  • Business center
  • 11 meeting rooms
  • Computer station
  • Conference center (18245 square feet of space)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2010
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 45
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Transfer shower
  • Accessible bathtub
  • Lever door handles
  • Well-lit path to entrance
  • Area rugs in room

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Asia Bistro - This buffet restaurant serves breakfast, lunch, and dinner.
Cru Steak House - This steakhouse serves dinner only. Open daily.
Man ho - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Man Ho Club - This diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 198 for adults and CNY 99 for children

Children & extra beds

  • Rollaway beds are available for CNY 155.0 per stay

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 11:00 PM
  • Guests under 14 years old are not allowed in the health club or fitness facility

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, mobile payments and cash.
Mobile payment options include: Alipay.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Hangzhou JW Marriott Hotel
JW Marriott Hangzhou
JW Marriott Hotel Hangzhou
Jw Marriott Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel
JW Marriott Hotel Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does JW Marriott Hotel Hangzhou offer free cancellation for a full refund?
Yes, JW Marriott Hotel Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JW Marriott Hotel Hangzhou?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 6:30 AM to 11:00 PM.
Are pets allowed at JW Marriott Hotel Hangzhou?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at JW Marriott Hotel Hangzhou?
Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
What are the check-in and check-out times at JW Marriott Hotel Hangzhou?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at JW Marriott Hotel Hangzhou and nearby?
Onsite recreation at JW Marriott Hotel Hangzhou includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. JW Marriott Hotel Hangzhou also has a 24-hour health club and a garden.
Are there restaurants at or near JW Marriott Hotel Hangzhou?
Yes, there are 4 onsite restaurants, featuring Chinese cuisine.
Does JW Marriott Hotel Hangzhou have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around JW Marriott Hotel Hangzhou like?
JW Marriott Hotel Hangzhou is in Gongshu, a short 9-minute walk from Wulinmen Station and 14 minutes' walk from Hangzhou Tower Shopping Mall.

JW Marriott Hotel Hangzhou Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Anita, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Denise, 3-night trip
Verified Expedia guest review

6/10 Good

Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Dr. Alejandro, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel
Booked for my parents and they liked it, stuff are very professional and friendly
Kun, 1-night family trip
Verified Hoteles.com guest review

6/10 Good

Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
JIAN, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Denise, 2-night trip
Verified Travelocity guest review

2/10 Poor

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Asad Abbas, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Helen, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Excellent stay!
The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Han, 4-night family trip
Verified Hoteles.com guest review

6/10 Good

Ehhhhh
Mark, 1-night business trip
Verified Expedia guest review

6/10 Good

Disappointing!
I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
saemon, 1-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Eric, 3-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Jeffrey, 1-night trip
Verified Expedia guest review

8/10 Very Good

Service was excellent but facilities need to be updated
Ah Lam, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Mohamed, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Completely underwhelming for a romantic weekend...
We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.
Anthony, 1-night trip
Verified Hoteles.com guest review

2/10 Poor

sing, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Anna, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...
6-night family trip
Verified Expedia guest review

8/10 Very Good

3-night trip
Verified Expedia guest review

10/10 Exceptional

1-night business trip
Verified Hoteles.com guest review

8/10 Very Good

2 nights stay
2 nights stay , comfortable . Some improvements needed but overall good
ASHLEY, 2-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Top notch hotel in Hangzhou
An excellent choice of hotel in the CBD of Hangzhou - around a 20 drive from Hangzhou railway station. Rooms are spacious and well appointed, with everything a business traveller would require for a short or longer stay. WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.
David, 1-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

2-night romance trip
Verified Hoteles.com guest review

10/10 Exceptional

A very enjoyable and memorable stay
All the staff encountered are exceptional friendly and helpful including the cleaners.
2-night family trip
Verified Hoteles.com guest review