On the website it said cots were available, but when we got there, they said our room was too narrow for one. This was not listed anywhere on the website. We requested extra blankets and pillows to makeshift a bed. We were given extra blankets, then they said they would go get pillows and be right back. They never came back, so we went downstairs to ask again. The woman was rude and said they didn't have any extra pillows at all on the whole property. The next morning around 8am, however, room service was happy to give us 4 extras.
Room was smaller than we thought. We recieved an email only after checking in saying that the room would look different from pictures because of a remodel, which was misleading. The room was not super clean and the bathroom door opened into the front door.
Of the amenities listed on the website, there wasn't a "deli" nor a "cafe" on site. I also didn't see a 24-hour fitness center. The pool was locked and in the parking garage. The in-house store charged $7 for a bottle of water. For a tip, there is a Ralph's market just two blocks down. Shop there instead to avoid more price gouging.
For $300 a night, you would think it would be nicer. It is honestly probably considered false advertising, but I'm not a professional on that front.
The only positive was the proximity to starbucks (since they didn't have a cafe on site) and Universal Studios.