My husband and I booked a stay for the last night of our 10 day trip to Nicaragua and Costa Rica. We were hoping to use the spa facilities, possibly have a massage (after a 5-day biking trip) and luxuriate in our en-suite room (which looked beautiful).
Sadly we arrived just after 5 to learn the spa was closing, no massage therapists were on site and the room in our bath had no plug so we couldn't even have a bath.
Also, no plug could be found on the whole property despite only a handful of the rooms being let out. By the end of our stay, still no fix for the issue.
The manager was less than helpful and when we complained he fluffed his way through a series of implausible excuses but never apologised.
The next morning we called to ask what time the spa opened, arrived at the appointed time to find it closed, cold and out of use. Again, another pathetic excuse from management saying it had to be booked. (Did we not phone two hours previously?).
Really disappointed. Asclepios LOOKS like the whole package but comes up short in many areas, most notably service and customer care. For five star pricing in Costa Rica you expect all-singing, all dancing but sadly these guys just take the money and have no pride in the customer experience.
Don't be fooled by the pretty packaging, your money is better spent elsewhere.