Very disappointing and uncomfortable 3 night stay. We arrived in the evening after a long drive, and the air conditioning did not work in a stiflingly hot room. After alerting the lady at reception, we were told to wait 10 minutes and she would try and adjust the central controls (nonsense as there are no central controls). Then when that had no effect I went back and she said something about a technician checking. My husband and I were not prepared to wait any longer to cool down and insisted we change rooms, to which the lady asked if we had used the toilet or towels in the original room (!!!!????) We finally got tranferred to a new room on an upper floor. After initially appearing to work (some noise this time when air con unit was switched on), it became apparent that this one wasn't functioning either. We spent 3 uncomfortable and sweaty nights in the height of summer, unable to cool down or sleep well, as needed to leave window open to get air (room faced busy street). Even the hotel bar did not serve wine (unbelievable to be told there was no wine, considering it is a wine producing area). When I checked out, I asked to be contacted by a manager so I could discuss my utter dissatisfaction about the state of the air-conditioning and discomfort for hotel guests in the height of summer. 6 days has passed and there has been no contact. Disappointing hotel with complete lack of concern for customer comfort or welfare.