Absolutely Disappointing and Misleading, Not Even Close to a Five-Star Experience
I recently endured a miserable two-night stay at this hotel, which was falsely advertised as a five-star establishment. The reality was far from it, leaving me feeling cheated and frustrated.
The rooms were utterly basic, with an all-white decor that highlighted the disgusting discoloration on the furniture. The lack of direct beach access was a major inconvenience, forcing us to trek 300 steps down to a crowded public beach with no amenities. Forget about reserving beds or enjoying food and drink service; the beach was overrun from morning till night.
The return trip to the hotel was equally frustrating, as we had to rely on an unreliable golf cart shuttle that rarely ran on schedule, we had to walk 300 steps back up. The hotel staff was unhelpful and seemed indifferent to our concerns.
We ended up having to drive to other public beaches or pay to use the private beach at the Grecian Bay Hotel, which was also a mediocre experience. The whole situation felt like a bait-and-switch, as we had been led to believe we were booking a luxurious beachfront stay.
Overall, this hotel is grossly overpriced for what it offers. The amenities are subpar, the staff is unhelpful, and the entire experience was misleading and disappointing. I would never recommend this hotel to anyone and will certainly never return.