The wooden window frames were cracked and full of mould, the heating was not working , no breakfast as advertised, the bath filled up when you showered, broken chair, burnt heater grill on the wall. The only blanket in the room was hard, looked disgusting and way to small for the bed. After hours service did not exist, I was told that they would inform someone about my no heating issue the next day, they did not. The wall socket next to the sink had no RCD and was broken.