When we arrived around 15:00 which is 1 hour after the check in time, the room is not ready, we have to leave the luggage at the hotel and carried on without having rested in the room. Staff haven’t provided any solution or compensation. We checked in around 21:00, my bathroom is not clean, a dirty towel has been left on the bathroom counter, hair and water residues everywhere, no toilet paper. When requested toilet paper, the staff entered with their key when I was stuck in the bathroom my husband waiting by the front desk waiting for the toilet paper to be brought to him ( the staff told him to wait) . Bed sheets has obviously stain, even it looks like freshly washed. Not recommend at all, please avoid.