We were quite disappointed, first of all, the manager and receptionist speak poorly english, the communication is very very difficult, we had flooding in our toilet we straight away call the reception and they said sooner would someone to have a look, nobody came and we were walking on wet floor, after they said that they would change us the hotel for other The Q inn, because we went to Istanbul to celebrate our 2nd wedding anniversary, we mention this several times but the hotel changed never happened and stayed 3 days with flooding toilet each time we were going for shower everywhere was soaking wet, quite frustrated, very poor breakfast buffet. We didn't even get apologies for staying 3 days in this poor situation, we didn't want to start argument with them because we went there to celebrate an especial occasion and didn't want to get upset or spoil the occasion. The manager was rude and couldn't understand English, we couldn't even get the information how to reach the airport. Very disappointed. At the in the hotewise spoilt our 2nd wedding anniversary occasion, after left Istanbul I was quite upset for not taking any action against the poor treatment we got it. By the way when we got at hotel we weren't on the system and they insisted that we didn't have a booking with them, than after upsetting us upon arrival the receptionist found a piece of paper with our booking information. :((