The manager Mayur was friendly until there was a problem. I had two problems, with no resolution.
1) There was no hot water in the morning. I ran the shower for 20 minutes. No hot water, no shower. I told Mayur this in a call about five hours after I left, as the office was empty when I left. He said in a later call that he tested the water and it was hot, and that my room was one of five rooms that used the same water heater, so another room may have used up the hot water. That doesn’t help. There was no offer of a partial refund or an apology. The room was mediocre at best, but I only needed a bed and a shower for a night.
2) I had to take an urgent trip and booked the room the night before I needed it. I saw at 5 am the next morning that I mistakenly booked for the day after I needed the room. I contacted Hotels.com to change the reservation, but there was no one at the motel, so the rep suggested I cancel the first reservation and rebook for that day. He canceled my reservation and processed a refund request while I rebooked. Note: My initial booking was $145 and my rebooking was $254 -- $399 total. After multiple tries, Hotels.com informed me that my refund request was denied. I subsequently spoke with Mayur 4 times about refunding my initial booking, and each time, he promised to look into it and get back to me. He never did. I have had to follow up, but no resolution.
I judge a business by its integrity, and at this establishment there is none. Booker beware.