This is a wonderful hotel with amazing staff at the center of the Old City in Chania. Let's start with the negative though (that have nothing to do with the hotel): Google maps doesn't work well in the Old City, since for the better part of the day access to vehicles is restricted and Google does not account for these restrictions. Also, you will have to park outside the Old City so there will be some walking involved, typically under 5-7 mins; however Ontas staff is willing to help with luggage so give them a call before you get there. The room was clean, with beautiful design, and full amenities. There was a relatively small selection, compared to big hotels, of extremely high quality items for breakfast, including traditional Cretan food. Grade A for the breakfast. You walk out of the hotel entrance and you are in the heart of the Old City with a great selection of restaurants and other stores only a few steps away. Grade A+ for location. The staff was amazing, especially Mr Iordanis (Jordan). They answered all our questions, they provided solid recommendations for places to visit and eat, and they accommodated all our requests. Grade A++ for the staff. We will stay there again next time we visit Chania!!!