When we arrived and saw the outside of the building we were disappointed. Railings and paintwork dirty, walls had cracks in at the top of the building. However we thought that perhaps the interior outdoors be in a much better state. Unfortunately it was not. Our " Superior " room was on the top floor, we didn't count them but it must have been at least 6 flights of stairs. The room itself did not give the impression that it was clean, although it may have been. There were cracks across the ceiling which had been plastered over and repainted, although still clearly visible. The only positive thing I can say is that en suite was immaculate, which suggests that it had all been recently fitted. We came out and immediately started to look for an alternative accommodation, although we had prepaid for the Cranbourne, we had to be prepared to lose our money. Thankfully we luckily managed to find a beautiful hotel, and our room only cost us £10 more than the price of the Cranbourne deal. It was an expensive decision to make, but in our view the only one possible.