We stayed from 16.09.17 to 01.10.17. My sister and brother arrived first and picked up the keys. The lady on Level Three who the booking is through and who you check in with speaks good English. The staff on the front desk do not. However, this should not really be an issue as you do not have to deal with them at all through out the duration of you stay. The apartment was clean and comfortable, Two good sized bedrooms with two bathrooms. The size of the lounge / diner was more than adequate and the kitchenette had everything you needed if you wanted to eat in. I had a lovely surprise after our first day out to come back to find that the apartment had been serviced in that the cleaner had changed towels, put away the dishes I had washed, swept etc.this happened daily apart from Sunday. Also after less than a week our bed sheets were changed, so they were done twice during our stay.
The toilet broke in one of the bathrooms, this was picked up by the cleaner in the morning and the plumber came that night!
The apartment is very close to Santiago Centro, minutes away in fact, there are good restaurants on the same street or around any corner, there is a Supermarket across the road from the front exit and up the road to the left from the rear exit. Again, it is only a short pleasant walk through the park to enjoy Bella Vista and all its bustling eateries/bars and make your way up to the wonderful Cerro San Cristóbal. I really cannot fault it and will book to stay here again.