A luxury stay in Beitou for the hot spring experience. The room was lovely with fantastic amenities down to facial toner and even facial mask sheets that are all complimentary. The hotel even provides complimentary use of their lounge wear while staying at the property which is a nice touch. The room comes with mini bar well stocked with full coffee, tea, soft drinks and snacks and are all free. We booked the family suite and the room was huge with separate toilet and bath. The private hot spring in the room really sold the expensive price tag. Staff were extremely friendly and professional. Breakfast was also scrumptious and suits my Asian tastebuds.
On the cons, the property feels a tad dated and can use some updating. Guest preferences such as no alcohol should be remembered. I still had plum wine sent to my room on my 2nd night even though I had already informed we are a non alcohol family. Small issue but should be a given for a 5 star property. Housekeeping missed a few spots. Lounge wear was put on the floor as it was dirty but somehow not replaced. Trash in the corner by the curtains was also missed. In room entertainment is limited for sure. but this could be the norm in Taiwan and I’ve been spoilt by other luxury hotels. Beitou is a quiet town and not much to do. Location of the hotel is not the best but they do provide free shuttle bus to the MRT although it is usually very packed and guests end up waiting a few rounds. Overall, still a lovely experience.