First of all the hotel shuttle as stated is certainly not free. The guy who picked us up was nice enough, but then at a later point in our stay made a point to say something to someone who spoke English who then asked us for money for the ride. We had already given him a tip, so we felt like we were just getting the shakedown. Also, the workers/owners are constantly on you trying to sell you something-like to rent their terrible rusty old bikes, guide, excursion, etc. etc.
Secondly, do not think that someone in or affiliated with this hotel is helping you out of the goodness of their heart. They are absolutely in it to try to get as much $$ as possible from you, so caveat emptor! We were trying to figure out how to get from Point A to Point B. There wasn't really a direct way, so we were advised to take a 3 hour taxi ride. That was consistent with what we had read & what other travelers advised on message boards. We were actually naive enough to think that we just met this random person on the street who helped us figure things out. Now in hindsight I think he followed us from the hotel to try to get more money from us. We were then waiting at the hotel for our pick up at the designated time. Somehow, we come to find out that our ride is not coming , however if we still want to leave right there & then to be able to make our train to Point B in time, we would now have to pay DOUBLE what we had agreed upon. We quickly realized that we were being scammed & they were all in it together & that the driver probably never planned to show up. Now thank goodness we were smart enough not to give any deposit money earlier when we booked the reservation. We were asked to-if you are, don't do it!! It was a ridiculous situation & we felt that this was done on purpose & they were all in cahoots. Suddenly when we said that we were going to go down to the next hotel & look for an honest taxi driver, the price started to go down. For this reason alone I would not recommend this hotel. I could not believe how dishonest they were!! Nor could I believe how blatant they were about just trying to extract money from us. All of this paled in comparison to the thin walls, dirty sheets & constant construction noises all around the property, which did not seem to be quite finished. I would NEVER stay in this hotel or recommend it. I know there are tons of honest people in India & this was probably the worst hotel experience we had. If you do stay here, just do your best not to talk to or trust anyone working here!