Happy, helpful staff. Ordering from restaurant took some time, average food. My room was very noisy. I did mention this to one of the staff. After it rained which was nightly, there must have been some trees overhanging the bathroom roof which had part polycarbonate on it. Whether it was the rain drops or the raindrops from the trees dropping onto roof, which ever, it made it extremely noisy for hours after. I had to use earplugs every night as the roof kept popping and cracking. I found the hotel too far away from the main streets of Ubud, however the shuttle was available and frequent. There was music been played from 8.30 in the morning to 9pm at night daily. The massage I had pre booked from home. nearly wasn't available for me upon arrival. I had to push for it even though it was booked 1 week in advance. Nice, tranquil gardens but can hear traffic from inside the room.