Hotel Cielo Playa del Carmen

Property class: 3.5
Beach hotel with restaurant, near Playa del Carmen Main Beach

Choose dates to view prices

Hotel Cielo Playa del Carmen features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can indulge in deep-tissue massages, and Carboncitos serves breakfast, lunch, and dinner. Also, Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are within just a 10-minute walk.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Airport transfer
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Rooftop terrace
  • Breakfast available
  • Beach umbrellas
  • Free beach club nearby
  • Beach towels
  • Room service
  • Spa services
  • Airport shuttle
  • Area shuttle

For families (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Netflix
The current price is $41
$53 total
includes taxes & fees
Sep 25 - Sep 26

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Triple Room

A hotel room with two beds, a wooden wardrobe, a window with curtains, and a tiled floor.

Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room (Double Interior Room)

A bedroom with a bed, a vanity with a mirror, a wall-mounted heater, and a door leading to another room.

Double Room (Double Interior Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed

A bedroom with a wooden bed, a ceiling fan, a window with curtains, a potted plant, and a small wooden cabinet.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Double Interior Room)

A bedroom with a wooden bed, a potted plant, a mirror, and a wall-mounted shelf with decorative items.

Double Room (Double Interior Room)

  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A hotel room with two beds, a wooden wardrobe, a nightstand, and a patterned rug.

Triple Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

A hotel room with two beds, a patterned rug, a window with curtains, and an air conditioning unit.

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

A bedroom with a wooden bed, a ceiling fan, a window with curtains, and a potted plant.

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

A bedroom with a bed, a desk, a chair, a window, and a door.

Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

A hotel room with two beds, a large arched window, and a view of the sea.

Family Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Grand Family Room, Balcony

A hotel room with two beds, a large arched window, and a view of the sea.

Grand Family Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed, 1 King Bed and 1 Double Bed

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9.0 out of 10, Wonderful, 1,172 reviews
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$56 total
includes taxes & fees
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About the neighborhood

Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 8 min walk - 0.7 km
  • Playacar Beach - 9 min walk - 0.8 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Karen's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Carboncitos - ‬1 min walk
  • ‪La Vagabunda® Centro - ‬1 min walk
  • ‪Las Hijas De La Tostada - ‬1 min walk

About this property

Hotel Cielo Playa del Carmen

  • Hotel Cielo Playa del Carmen features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can indulge in deep-tissue massages, and Carboncitos serves breakfast, lunch, and dinner. Also, Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are within just a 10-minute walk.

At a glance

Hotel size

    • 18 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18

Children

    • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Offsite parking within 1640 ft (MXN 250 per day)

Transfers

    • Airport shuttle on request (available 24 hours)*

Offsite

    • Area shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) on weekday mornings 7:30 AM–11:30 AM
  • Restaurant
  • Room service

Traveling with children

  • Children stay free (see details)

What to do

  • Free beach club nearby
  • Beach access
  • Access to nearby health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Wildlife drive nearby
  • Jet skiing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Beach towels
  • Beach umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Spa services
  • Banquet hall

Accessibility

  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Paper towels

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Dining

Carboncitos - This family restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MXN 500 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 290.00 to 350 for adults, and MXN 150.00 to 300 for children
  • Airport shuttle service is offered for an extra charge of MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Airport shuttle service for children up to age 11 costs MXN 2999.99 (roundtrip)

Parking

  • Parking is available nearby and costs MXN 250 per day (1640 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard

Also known as

Cielo Hotel

Cielo Playa del Carmen

Hotel Cielo

Hotel Cielo Playa del Carmen

Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Hotel Cielo Hotel

Hotel Cielo Playa del Carmen

Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Does Hotel Cielo Playa del Carmen offer free cancellation for a full refund?

Yes, Hotel Cielo Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Cielo Playa del Carmen?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Hotel Cielo Playa del Carmen?

Yes, an airport shuttle is available. The charge is MXN 2999.99 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Cielo Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Cielo Playa del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Hotel Cielo Playa del Carmen and nearby?

Have fun with nearby activities like cycling, boat tours, and hiking. Additional recreation nearby includes game drives and ecotours. Enjoy amenities like spa services and access to a nearby health club.

Are there restaurants at or near Hotel Cielo Playa del Carmen?

Yes, there's an onsite restaurant, Carboncitos.

What's the area around Hotel Cielo Playa del Carmen like?

Hotel Cielo Playa del Carmen is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Maritime Terminal.

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Reviews

Hotel Cielo Playa del Carmen Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

9.4

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The beach is within walking distance and offers a prime spot for guests to enjoy. (15 reviews)
  • The restaurant at this property offers excellent food, including great steak and chicken fajitas, and provides a welcoming atmosphere. (13 reviews)
  • The air conditioning worked effectively and provided a comfortable temperature in the rooms. (4 reviews)
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Popular mentions

Service staff
Room
Location
Restaurant
Beach
Towns
Live music

Reviews

Verified review

8/10 Very good

The rooms were pretty clean and the people very helpful.
Verified review

10/10 Exceptional

Staff was very helpful and respectful. They helped us with our luggage and gave us recommendations for good places to eat. Also the rooms were clean and comfortable.
Verified review

10/10 Exceptional

Great location, friendly staff!
Verified review

10/10 Exceptional

Ac was working, we stayed for a night. The bed was comfortable, veey content with our stay.
Verified review

8/10 Very good

The staff were very friendly. The location was GREAT, and the room was ok.
Verified review

10/10 Exceptional

Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back.
Verified review

8/10 Very good

Excellent, secure place with friendly staff. Located in a busy district close to ferry and shopping. Restaurant in ground level of hotel was exceptional.
Verified review

10/10 Exceptional

I love the location. I love the balcony. I like the view.
Verified review

10/10 Exceptional

The room was spotless and very comfortable. The staff was amazing!
Verified review

8/10 Very good

Air conditioning worked, staff was very helpful
Verified review

10/10 Exceptional

Very good Rooms , next to beach , Staff are friendly staff
Verified review

10/10 Exceptional

I enjoyed my stay at Hotel Cielo. It's a great location with a comfy room and excellent service. The dining is fantastic! A truly unique hotel with beautiful views from the roof top terrace; they don't make them like this anymore, beautifully built! Would recommend without hesitation.
Verified review

10/10 Exceptional

Great Old Style Mexico hotel, close to the beach. We loved our stay!
Verified review

10/10 Exceptional

Super friendly and helpful staff!
Verified review

10/10 Exceptional

It’s in a good neighborhood with easy access to the beach
Verified review

10/10 Exceptional

Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!
Verified review

10/10 Exceptional

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.
Verified review

10/10 Exceptional

It is great one block to the beach! It is safe! Close to stores and restaurants!
Verified review

10/10 Exceptional

The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it
Verified review

8/10 Very good

I booked this hotel because it provided 3 beds. Room was clean and big enough for 2 adults and 2 teens. Air conditioning was working well, but there was no fridge. Noise could be a problem since it is located at 5th avenue. On Saturday it was noisy until 5am. Other days were better but not for people looking for a quite property. Easy access to ferry or restaurants.
Verified review

10/10 Exceptional

Awesome & location was great! Will come back!
Verified review

10/10 Exceptional

Great service from staff. Hotel is in the mix of it all. And great restaurant connected.
Verified review

10/10 Exceptional

I loved the place, the location is incredible, the staff is very friendly too. Highly recommended.
Verified review

10/10 Exceptional

Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
Verified review

10/10 Exceptional

Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak