Hotel Cielo Playa del Carmen

Property class: 3.5
Beach hotel with restaurant, near Quinta Avenida

Choose dates to view prices

Hotel Cielo Playa del Carmen features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can indulge in deep-tissue massages, and Carboncitos serves breakfast, lunch, and dinner. Also, Playa del Carmen Main Beach and Playacar Beach are within just a 10-minute walk.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Airport transfer
  • Free WiFi
  • Connecting rooms available
The current price is $57
$72 total
includes taxes & fees
Nov 14 - Nov 15

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room (Double Interior Room)

A bedroom with a wooden bed, a potted plant, a mirror, and a wall-mounted shelf with decorative items.

Double Room (Double Interior Room)

  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A hotel room with two beds, a wooden wardrobe, a nightstand, and a patterned rug.

Triple Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

A hotel room with two beds, a patterned rug, a window with curtains, and an air conditioning unit.

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

A bedroom with a wooden bed, a ceiling fan, a window with curtains, and a potted plant.

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

A bedroom with a bed, a desk, a chair, a window, and a door.

Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

A hotel room with two beds, a large arched window, and a view of the sea.

Family Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Grand Family Room, Balcony

A hotel room with two beds, a large arched window, and a view of the sea.

Grand Family Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed, 1 King Bed and 1 Double Bed

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About the neighborhood

Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 8 min walk - 0.7 km
  • Playacar Beach - 9 min walk - 0.8 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Karen's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Las Hijas De La Tostada - ‬1 min walk
  • ‪La Vagabunda® Centro - ‬1 min walk
  • ‪Carboncitos - ‬1 min walk

About this property

Hotel Cielo Playa del Carmen

  • Hotel Cielo Playa del Carmen features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can indulge in deep-tissue massages, and Carboncitos serves breakfast, lunch, and dinner. Also, Playa del Carmen Main Beach and Playacar Beach are within just a 10-minute walk.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 18 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18

Children

    • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Offsite parking within 1640 ft (MXN 250 per day)

Transfers

    • Airport shuttle on request (available 24 hours)*

Offsite

    • Area shuttle*

Other information

    • Smoke-free property

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Reviews

Hotel Cielo Playa del Carmen Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

9.2

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The beach is within walking distance and offers a prime spot for guests to enjoy. (15 reviews)
  • The restaurant at this property offers excellent food, including great steak and chicken fajitas, and provides a welcoming atmosphere. (13 reviews)
  • The air conditioning worked effectively and provided a comfortable temperature in the rooms. (4 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Service staff
Location
Restaurant
Beach
Towns
Live music

Reviews

Verified review

10/10 Exceptional

What an amazing little hotel, clean rooms, comfy beds, good WiFi and so cheap. 5 mins from the beach and 5 mins from the coach station where you can get the coach to the airport for around £10 instead £50 taxi :)
Verified review

8/10 Very good

The rooms were pretty clean and the people very helpful.
Verified review

10/10 Exceptional

Staff was very helpful and respectful. They helped us with our luggage and gave us recommendations for good places to eat. Also the rooms were clean and comfortable.
Verified review

10/10 Exceptional

Great location, friendly staff!
Verified review

10/10 Exceptional

Ac was working, we stayed for a night. The bed was comfortable, veey content with our stay.
Verified review

8/10 Very good

The staff were very friendly. The location was GREAT, and the room was ok.
Verified review

10/10 Exceptional

Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back.
Verified review

8/10 Very good

Excellent, secure place with friendly staff. Located in a busy district close to ferry and shopping. Restaurant in ground level of hotel was exceptional.
Verified review

10/10 Exceptional

Very good Rooms , next to beach , Staff are friendly staff
Verified review

10/10 Exceptional

The room was spotless and very comfortable. The staff was amazing!
Verified review

10/10 Exceptional

I love the location. I love the balcony. I like the view.
Verified review

8/10 Very good

Air conditioning worked, staff was very helpful
Verified review

10/10 Exceptional

Great Old Style Mexico hotel, close to the beach. We loved our stay!
Verified review

10/10 Exceptional

I enjoyed my stay at Hotel Cielo. It's a great location with a comfy room and excellent service. The dining is fantastic! A truly unique hotel with beautiful views from the roof top terrace; they don't make them like this anymore, beautifully built! Would recommend without hesitation.
Verified review

10/10 Exceptional

Super friendly and helpful staff!
Verified review

10/10 Exceptional

It’s in a good neighborhood with easy access to the beach
Verified review

10/10 Exceptional

It is great one block to the beach! It is safe! Close to stores and restaurants!
Verified review

10/10 Exceptional

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.
Verified review

10/10 Exceptional

The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it
Verified review

10/10 Exceptional

Awesome & location was great! Will come back!
Verified review

10/10 Exceptional

Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!
Verified review

10/10 Exceptional

Great service from staff. Hotel is in the mix of it all. And great restaurant connected.
Verified review

10/10 Exceptional

I loved the place, the location is incredible, the staff is very friendly too. Highly recommended.
Verified review

10/10 Exceptional

Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
Verified review

8/10 Very good

I booked this hotel because it provided 3 beds. Room was clean and big enough for 2 adults and 2 teens. Air conditioning was working well, but there was no fridge. Noise could be a problem since it is located at 5th avenue. On Saturday it was noisy until 5am. Other days were better but not for people looking for a quite property. Easy access to ferry or restaurants.