There was a roach in my room when I called they said they were booked out and there was nothing to do. They called back saying i had 2 booking which I should not have. By this point our sleepy meds kicked in and not coherent enough to move since they said they didn't have rooms to begin with. The guy said come down for an adjustment on our bill. At check out the desk guy laughed and inquired about the breed of roach it was. When I stated that it was not funny he had me get in another line to check out to say they aren't going to adjust the room price. They girl says she would comp off our food charges, to find out she didn't even do that. I'm disgusted with the amount of dust in the room, the roach l, the disregard, and laughing at the situation, than to lie and not do any compensation after already trying to double charge me is disgusting and dishonest as company