Was able to book on short notice and became a satisfied customer! Stayed for 2 nights in early January 2019 and was provided with excellent service by Mai, Hien, Thao, Law, Dinh, Cong and Sang. Located in the heart of the Old Quarter within walking distance to everything--including the Night Market. Although it is easy to become a little overwhelmed when first bombarded with all of the things to see, hear, smell, taste, etc. of the Old Quarter, Manager Mai, in particular, helped us to navigate through the city and offered 3 good recommendations for dinner which were all excellent and helped to arrange a day trip to Ninh Binh that was just right for our limited stay. The two breakfasts that we had were really good, as the chef makes a mean omelette and tasty French toast! As our return flight left at midnight, we were even allowed to grab a quick shower before heading out at about 9 pm after having had checked-out that morning and left our luggage at the front desk all day. This was just one example of how the staff really went out of their way to assist us throughout our short stay. Would definitely return!