The Hotel staff was extremely friendly, helpful and very polite. One one occasion my son got sick with strip-throat and as the hotel staff (Mgr.) on our return from Petra, on the free hotel shuttle service he took us to a pharmacy where we could get some over the counter antibiotics. Organically we was only asking him for directions beings we had a rental car.
We notice the people in the Petra area are very kind, but they lack time awareness. They are quick to respond to each other, but us as the client if they do not mind having you wait for them. Our paid guide to Petra, stopped to greet everyone he knew on our dime, the hotel staff made us wait for him in the shuttle, as he requested if it was ok that he made a quick personal stop, we said yes of course. This took quite sometime, no regard to us waiting in the van for him. So.... don't be in a hurry over there!
Our hotel was clean, but the phone did not work, and upon our arrival to our hotel late that evening from Eliot we were all very tired, unload and proceeded to take a shower before bed, and NO-Hot water. Tried to call the front desk and the phone did not work. All 4 of us took a quick cold shower that evening. Thought pre-hasps an oddity. The next day off very early to Petra and forgot to tell the staff about the water, but did mention that the toilet seat was broken and would not say on. Upon return at 11pm, still broken, still no hot water. 7AM the hot water was working, but we are evening showers.