Lunch was delicious and staff very friendly. Our suite was spacious and very clean.
I tried for room service but the phone wasn’t working, so i went to reception where they were adamant the phone worked. I ordered a wrap without mayo and also asked for a duvet. When it was delivered i asked for a cake and ice cream for my partner, we were told there was no ice cream, we asked for a duvet again and were told no and the staff member left in the middle of our conversation. So i went down again and asked for a duvet, the staff told me to use my phone to which i explained it didn’t work, i was told again it does. my wrap was drenched in mayo (I’m vegan). The duvet was delivered and the staff member finally admitted the phone didn’t work, but we were told there was no cake.