Let's start with worst part: the employee called Carla at the bar. Rudeness and arrogance characterise her the most. Not an ounce of professionalism and a sense of service... For someone who was running the bar in the morning, she was a bad pick.
Next: none of the spa amenities were working. The sauna was warm, reaching max 40° C (it should be minimum 60°C) and the Hammam at 36-39°C. Most of the jets in the jacuzzi didn't work and the water was cold.
Thank goodness the pools were open and working... And lastly, most DVDs of those we chose are scratched.
Putting that aside, most of the staff were really friendly and nice! The receptionists José, Nicole and Ofélia were very attentive and helpful. Lídia, our maid, was very professional and always asked if we needed a change of towels (cos we didn't need cleaning during our 6 night stay).
The apartment itself was comfortable, but needs to be modernised. Those late 90s headboards are something worth getting rid of...
Best thing: the view!