2/10 Poor
Sep 14, 2021
The hotel was closed!
We arrived to discover the hotel was locked. We phoned using the number provided by hotels.com and a receptionist answered to say she would be with us in 10 minutes. Sure enough, she turned up but only to explain that the hotel was closed - if we really wanted to, we could have a room for the night but no dinner or breakfast could be provided.
There was no option other than to find alternative accommodation and here the lady was very helpful, suggesting we stay in Combrai. She kindly phoned the Ibis in Combrai for us and booked us in for the night and for dinner.
She explained to us that she had twice emailed hotels.com explaining the situation about her hotel, but no response had been received.
Roger
Roger, 1-night trip
Verified Hoteles.com guest review